Field Support Engineer

1 week ago

Hartford, United States Beacon Hill Full time

5 Days on-site near Hartford, CT.

Shift: 6a-6p but flexibility around this. Individual can work 6a-3p, 9a-6p

45-50 hrs per week

. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations.

This individual will need to understand VRAM and Architecture (understanding Firewall), mix of wireless and wired hardware, industrial label printers, wireless mobile devices, floor truck monitoring systems. This FSE role is focused more infrastructure and supporting large projects and integration and understanding architecture. The current Networking System used is Cisco- router and switches, mostly switches and access points. This individual should understand routers, firewalls, IDF Cabinets

Job Qualifications

  • A minimum of 3-6 years work experience supporting Manufacturing and Warehouse environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10), Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016) and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE.
  • MUST HAVE: Some type of Manufacturing, Logistics or Distribution experience
  • Must have outstanding and highly-professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
  • MUST HAVE: Experience with PC Hardware troubleshooting
  • MUST HAVE: Experience with serial-based technologies (PLC's, scanners, printers).
  • Experience with handheld scanners.
  • Experience supporting label, laser, and multifunction printing.
  • MUST HAVE: Broad technical IT knowledge and awareness of industry trends.
  • Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management.
  • Advanced troubleshooting skills.
  • Relationship management and conflict resolution management.
  • Experience with telephony technologies.
  • Exposure to broad spectrum of IT applications and IT architecture.
  • Working in cross functional teams and the ability to work as part of a virtual team.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.




Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future™

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