Deskside Support Technician

4 weeks ago

New York, United States ITC Infotech Full time

ITC Infotech is looking for a Deskside engineer to join the US Team.

Location: New York, USA - This role requires the candidate to be on premises during regular Business Hours.

Your X-Factor:

  • Work Ethic: You are a consummate professional.
  • Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
  • Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
  • Impact: You are a critical thinker with an emphasis on creativity and innovation.
  • Passion: You have the drive to succeed paired with a continuous hunger to learn.
  • Leadership: You are trusted, empathetic, accountable, and empower others around you.

What you’ll do:

  • You will provide customer facing end-user support that includes:
  1. Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
  2. IMAC support including large scale/bulk office moves/re-stack activities (all moves)
  3. Support for Operating System, base load software, MS Office suite and other business application
  4. Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
  5. Access related issues with password and security, application configuration and troubleshooting, and general inquiries
  6. Support for the Mobility devices (Android/iOS/iPhone/iPads)
  7. VIP support
  8. Imaging/Re-imaging end user systems on approved tickets.
  • You will enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
  • You will energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated.
  • You will prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  • You will apply diagnostic utilities to aid in troubleshooting.

Must Haves:

  • 4 - 6 years of technical experience in Desktop and Technical Support, Service Delivery.
  • Experience with ServiceNow, SCCM, Microsoft outlook, basic networking, Intune, MS Teams, Print and Azure skills.
  • Experience with Ticket creation / Categorization / Prioritization.
  • Experience with Incident resolution and Ticket closure.

Nice to Haves:

BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.

Our Mission:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

  • Deskside Support Engineer

    4 weeks ago

    New York, United States COX-LITTLE & COMPANY Full time

    Deskside & Network Support EngineerAlbany NY12 monthsEducation: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is Preferred.Remote/Hybrid: Hybrid - On call for 8 branches surrounding Albany NYTime Zone: EST Required Skills/Experience: • 4+...

  • Deskside Support Specialist

    1 month ago

    New York, New York, United States CDW Full time

    Deskside Support Analyst RoleAt CDW, we're seeking a skilled Deskside Support Analyst to join our Modern Workspace Managed Services team. As a key member of our team, you'll play a vital role in delivering exceptional Deskside Support experiences to our clients.Responsibilities:Provide top-notch Deskside Support to clients, ensuring a seamless and efficient...

  • Deskside Support Specialist

    3 weeks ago

    New York, New York, United States CDW Full time

    Deskside Support Analyst Job DescriptionAt CDW, we're seeking a skilled Deskside Support Analyst to join our Modern Workspace Managed Services team. As a key member of our team, you'll play a vital role in delivering exceptional Deskside Support experiences to our clients.Responsibilities:Provide top-notch Deskside Support to clients, ensuring a seamless and...

  • Deskside Support Specialist

    3 weeks ago

    New York, New York, United States CDW Full time

    Deskside Support Analyst Job DescriptionAt CDW, we're seeking a skilled Deskside Support Analyst to join our Modern Workspace Managed Services team. As a key member of our team, you'll play a vital role in delivering exceptional Deskside Support experiences to our clients.Responsibilities:Provide top-notch Deskside Support to clients, ensuring a seamless and...

  • Deskside Support Specialist

    4 days ago

    New York, New York, United States CDW Full time

    At CDW, we're seeking a skilled Deskside Support Analyst to join our Modern Workspace Managed Services team. As a key member of our team, you'll play a vital role in delivering exceptional customer service and ensuring our clients receive a best-in-class Deskside Support experience.As a Deskside Support Analyst, you'll be responsible for delivering a...

  • Deskside Support Analyst

    1 month ago

    New York, New York, United States CDW Full time

    Job Title: Deskside Support AnalystCDW is seeking a highly skilled Deskside Support Analyst to join our team. As a Deskside Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. You will work closely with our team to resolve technical issues, provide training and advice to users, and ensure...

  • POS Support Specialist with Deskside Support

    4 days ago

    New York, New York, United States AXA Professionals Full time

    Job DescriptionAXA Professionals is seeking a skilled POS Support Specialist with deskside support experience to join our team. As a key member of our IT team, you will be responsible for providing technical support for point of sale systems, troubleshooting and repairing hardware and software issues, and providing excellent customer service to our...

  • POS Support Specialist with Deskside Support

    4 days ago

    New York, New York, United States AXA Professionals Full time

    Job DescriptionAXA Professionals is seeking a skilled POS Support Specialist with deskside support experience to join our team. As a key member of our IT team, you will be responsible for providing technical support for point of sale systems, troubleshooting and repairing hardware and software issues, and providing excellent customer service to our...

  • POS Support Specialist with Deskside Support

    4 weeks ago

    New York, New York, United States AXA Professionals Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled POS Support Specialist with deskside support experience to join our team at AXA Professionals. As a key member of our IT support team, you will be responsible for providing technical support for point of sale systems, hardware, and software in a corporate environment.ResponsibilitiesProvide technical...

  • Global Deskside Lead

    1 month ago

    New York, United States Open Systems Technologies Full time

    A financial firm is looking for a Global Deskside Lead to join their team in New York, NY.This role is onsite, 5 days per week. Compensation: $175-200kQualifications:A Bachelor's DegreeBanking / Financial experience preferredExperience running a global deskside team (team size ~40, userbase up to 10k) or running a regional deskside team (userbase...

  • IT Manager

    1 week ago

    New York, New York, United States SourcePro Search, LLC Full time

    We are seeking an experienced IT Manager to lead our US Deskside team, providing world-class support and services to our business across the globe.The Technology Services department is responsible for delivering exceptional support and services to our business worldwide.As a key member of our team, you will be responsible for ensuring the delivery of...

  • Deskside Support Analyst

    2 days ago

    New York, United States Experis Full time

    Our client in the legal industry is seeking a Deskside Support Analyst to join their team. As a Deskside Support Analyst, you will be part of the IT department supporting attorneys and staff. The ideal candidate will have excellent troubleshooting skills, the ability to work independently and creatively, and a passion for personal and professional...

  • Deskside Support Specialist

    1 month ago

    New York, New York, United States CDW Full time

    About the RoleWe are seeking a highly skilled Deskside Support Analyst to join our Modern Workspace Managed Services team at CDW. As a key member of our team, you will play a vital role in delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide advanced troubleshooting and technical support for a wide range of...

  • Global Deskside Team Manager

    1 month ago

    New York, New York, United States Open Systems Technologies Full time

    Global Deskside Lead OpportunityWe are seeking a highly skilled and experienced Global Deskside Lead to join our team at Open Systems Technologies in New York, NY.This is an onsite role, requiring a 5-day workweek. Compensation for this position is in the range of $175-200k.Key Qualifications:A Bachelor's Degree in a relevant fieldProven experience in...

  • Deskside Support Level I/II Technician

    4 weeks ago

    New York, United States Nesco Resource Full time

    We are looking for an Onsite Customer Support & Deskside Technician LI/LII New York City. Scope & Notes: Job Description: We are looking for a proactive IT Support Technician to join our team and provide exceptional support for our Windows workstations and servers. The ideal candidate will have hands-on experience with Active Directory, desktop...

  • Help Desk Technician

    4 weeks ago

    New York, New York, United States COX-LITTLE & COMPANY Full time

    Job Title: Deskside Support EngineerLocation: Albany, NYJob Type: Full-timeDuration: 12 monthsEducation: Bachelor's degree in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is preferred.Remote/Hybrid: Hybrid - On call for 8 branches surrounding Albany, NYTime Zone: ESTRequired Skills/Experience:4+ years of...

  • Desktop Support Specialist

    3 weeks ago

    New York, New York, United States Dexian DISYS Full time

    Desktop Support Technician Job DescriptionDexian DISYS is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and maintenance for end-user computing equipment and peripheral devices at corporate locations.Key Responsibilities:Provide onsite support to...

  • Desktop Support Specialist

    1 week ago

    new york city, United States Stefanini North America and APAC Full time

    Provide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States Dexian Full time

    Desktop Support Technician Job DescriptionDexian is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and maintenance for end-user computing equipment and peripheral devices at corporate locations.Key Responsibilities:Provide on-site support to authorized...

  • Desktop Support Specialist

    2 weeks ago

    New York, New York, United States Dexian Full time

    Desktop Support Technician Job DescriptionDexian is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and maintenance for end-user computing equipment and peripheral devices at corporate locations.Key Responsibilities:Provide onsite support to authorized...