Customer Service Representative

2 weeks ago


St Petersburg, United States ProKatchers LLC Full time

Job Title: Customer Service Representative I

Location: Saint Petersburg, FL 33716

Duration: 03 Months

Shift : 11:50 AM EST to 8:20 PM EST


Job Description:

Position Responsibilities:

• Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.

• Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.

• Uses strong customer service ability to provide value added services in a timely and accurate manner.


Must Have:

Minimum 1 year of data entry experience required along with Customer Service Experience


Requirements:

• High School diploma or equivalency

• Outstanding telephone and interpersonal skills.

• Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.

• Excellent computer skills and proficiency with Microsoft Office

• Experience using Salesforce and/or SAP strongly preferred

• Minimum 1 year of data entry experience required.

• Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.

• Must be able to handle multiple tasks at one time with a high attention to detail.

• Skilled at suggestive selling and providing alternative solutions to accounts.

• Ability to work overtime when required.

• Ability to utilize computer, mouse, keyboard for up to 8 hours per day

• Ability to report on-site to office at minimum 3 days per week

• Ability to sit or stand for up to 8 hours per day

• Must be available for later shifts



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