Associate Account Manager

Job Type Full-timeDescriptionThe Associate Solutions Account Manager (ASAM) - RemedyConnect works to support Solutions Account Managers expand our relationships with OP practices through Remedy Connect Solutions by identifying further business needs and developing solutions with new Remedy Connect services to address those needs. The ASAM will support efforts to grow existing partnerships already leveraging Remedy Connect services that are not utilizing OP services. The individual will be tasked to manage incoming requests (support questions, finance questions, sales leads, etc) and identify what is owned by SAM and in a timely manner to engage the right internal teams as needed. Additionally, they will partner with and support SAMs to generate upsell leads as well as complete analysis on current white space for Remedy solution and identify target practices.

Essential Functions / Tasks / Duties / Responsibilities:Support existing Remedy only practices as well as practices with OP and Remedy services. Provide a strategic view on upsell and growth potential through completing assessments of practice websites and current social media presence. Establish a strategic advisor relationship with clients by strategic outreach to understand their practice's long term strategy and goals. Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved.

Partner with SAMs to complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and servicesMaintain expert knowledge of Remedy solutions and as needed OP roadmap for delivery of new products and services. Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process. Ensure all calls, opportunities, and quotes are properly tracked and generated in SFDCMaintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicineAct as client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely mannerRequirementsCompetencies:Detail-oriented individual with a "can do" attitude and ability to juggle multiple tasks in a fast-paced environment. Ability to work effectively with othersAttention to detail and the ability to maintain accurate recordsPolished phone presence and professional in-person demeanorExcellent written, verbal and interpersonal skillsAbility to multi-task, prioritize and manage time effectivelyThrive in a fast-paced, dynamic and innovative environmentEducation / Professional Certifications or Licenses Required:Four year college degree from an accredited institution preferred.

Experience

Requirements:1-2 years prior sales experience preferredHealthcare IT background preferredHealthcare EMR/PM/Rev Cycle background preferredWork Environment / Physical demands/ Travel Requirements:Prolonged periods of telephone and computer workProlonged periods of time sittingUp to 20% travel expected for client visits, trade shows, user conferenceCore Values:Office Practicum seeks to hire individuals who are able and willing to embrace our company's performance based culture, as defined by our Core Values:We are Clinician FirstPediatric Care is our HomeWe Deliver on our CommitmentsOur Success is Based on ResultsWe Believe in the Power of TeamsWe believe that consistently aligning our planning and execution with these core values will lead to long term success for both Office Practicum as well as the customers we serve.

Benefits

Our team members enjoy a variety of benefits, including but not limited to:Medical, Prescription, Vision, and Dental InsuranceLife Insurance401(k) with company matchPaid Time Off, Holidays, and Volunteer HoursCompany Wellness ProgramEmployee Assistance ProgramShort and Long Term Disability InsurancePet InsuranceTuition Assistance ProgramEmployee Recognition ProgramEqual Employment Opportunity Statement:Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ["protected class"] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. You may discuss equal employment opportunity related questions with your supervisor or any other member of management. Americans with Disabilities Act Statement:Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate.

In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.

Salary

Description $50,000 - $55,000 plus commission