Senior Help Desk Analyst/Lead

2 weeks ago

Glendale, United States Irvine Technology Corporation Full time

We have an immediate need for a Sr. Helpdesk Analyst/Lead to join our client. The Sr. Helpdesk Analyst/Lead will support the organization’s use of personal computers, laptops, mobile devices, network connectivity, printing equipment - including all related hardware and software. The ideal candidate is organized, motivated, goal oriented and familiar with PC and Telecom hardware and software troubleshooting and problem diagnostics.


Location: Glendale, CA (Onsite)

This is a full-time role that expects to pay about $90k-$120k annually (paid hourly) plus benefits.


What You Will Do:

  • Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list
  • Setup and maintain company issued and BYOD (bring your own device) mobile devices including MDM and wireless carrier administration and management.
  • Conduct Active Directory, Office365 Suite, Azure, VPN and MDM architecture and administration.
  • Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems.
  • Support users locally and remotely using remote software. Provide level 2 and 3 Helpdesk support, serve as an escalation point for all requests and incidents.
  • Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary.
  • Track inventory of hardware and software as required.


What Gets You The Job:

  • Completion of at least 1 valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate), 2 certifications is preferred.
  • Minimum 6 years helpdesk support experience in Windows and Mac Professional environments.
  • Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to competent level.
  • Knowledge and experience of architecting and maintaining Microsoft Deployment Toolkit for imaging and quick redeployment.
  • Knowledge and experience of architecting and maintaining Mobile Device Management solutions.
  • Knowledge and experience with network and local peripheral troubleshooting.
  • Architecting and maintaining Active Directory and Azure.
  • Knowledge and experience of: Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad.


Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development Join us. Let us catapult your career


Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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