Cloud / Windows SRE - Investment Banking, NYC Hybrid Full Time Role

4 weeks ago

New York, United States M-Logic, Inc. Full time

Looking for a Cloud Systems / SRE Administrator to join the bank's Cloud and Platform group which is responsible for the maintenance and support of the infrastructure systems used within the bank. The candidate should have strong technical, functional, and analytical skills with good experience of automation and supporting critical infrastructure and troubleshooting on windows systems. This position will contribute towards supporting and driving infrastructure implementations to completion and serving as subject matter expert to the user community, across Infrastructure, Platform, and Software as a Service (Iaas/PaaS/SaaS). The team operates in a follow the sun support model.

The function provides a variety of services to our stakeholders including hardware specification advice, Operational Readiness of new solution and implementation of new Windows servers.

Role / Principal Accountabilities

  • Support and manage Microsoft Windows based systems. Implementation of Change requests.
  • As a Cloud Systems/SRE Administrator, you will create scripts to increase the efficiency of daily support. This includes updating runbooks and support procedures.
  • Active collaboration with the Global Operations and Engineering teams to implement key projects within the Cloud environments.
  • Provide assistance and support to transformation programs for application and services looking to move to the cloud environment.
  • Responsible for looking at ways to improve/automate SRE items - availability, latency, performance, efficiency, and capacity planning.
  • Troubleshoot system performance issues.
  • Handle trouble tickets, user requests, proactive maintenance.
  • Support weekend BCP / DR tests and weekend on call production support on a rotation basis.
  • Assist application teams in post-configuration of new servers deployed.
  • Good understanding of ITIL and Change Management policies is desired.
  • Coordination with Infrastructure teams and Business IT managers to deliver projects on schedule.
  • Work with Engineering on Operational Readiness and Implement engineered solutions to improve efficiency and stability of the infrastructure.
  • Provide documentation for 1st line Operations team and maintain run books.
  • Investigate and determine root causes for major incidents with the help of vendors and internal infrastructure teams, providing a detailed RCA and plan for remediation.
  • Attend to escalations during Follow-The-Sun support hours.
  • Contribute towards BAU Projects.
  • Work with Incident Management team to provide RCAs for Incidents

Skills, Experience, Qualifications and Knowledge Required

  • Solid experience of working as a Windows SA in a large-scale, distributed environment
  • Cloud tools such as Ansible, GIT, Kubernetes, Terraform
  • Virtual (VMware), physical networking configuration is a plus
  • Ability to deploy and support MS Windows Clusters
  • Ability to create scripts using PowerShell, Python, VBScript, Jscript/JavaScript is a plus
  • Knowledge of Site Reliability Engineering components are necessary
  • Experience working with VMware virtualization
  • Understanding of Active Directory and how enterprise class identity and access management (IAM) is extended from on-premises environment to public cloud is a plus
  • Ability to troubleshoot issues and provide resolution
  • Written and verbal communication skills are a must
  • Work independently as well as in a team
  • Previous experience with supporting a banking infrastructure is preferred
  • Demonstrated ability to consistently deliver on complex problems and incidents
  • Pro-active, energetic professional with strong communication and networking skills
  • Prior experience of global enterprise
  • Experience of working with offshore IT teams

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