Cloud SRE

2 days ago

New York, New York, United States Aegistech Full time
About the Role

We are seeking a highly skilled Cloud SRE - Windows Hybrid professional to join our team in NYC. As a key member of our Cloud and Platform group, you will play a critical role in maintaining and supporting our global infrastructure systems.

Key Responsibilities
  • Support and manage MS Windows systems, including implementation of Change requests.
  • Create scripts to increase the efficiency of daily support, including updating runbooks and support procedures.
  • Collaborate with Global Operations and Engineering teams to implement key projects within Cloud environments.
  • Provide assistance and support to transformation programs for application and services looking to move to the Cloud environment.
  • Responsible for improving and automating SRE items, including availability, latency, performance, efficiency, and capacity planning.
  • Troubleshoot system performance issues and handle trouble tickets, user requests, and proactive maintenance.
  • Support weekend BCP / DR tests and weekend on-call production support on a rotation basis.
  • Assist application teams in post-configuration of new servers deployed.
  • A good understanding of ITIL and Change Management policies is desired.
  • Coordinate with Infrastructure teams and Business IT managers to deliver projects on schedule.
  • Work with the Engineering team on Operational Readiness and implement engineered solutions to improve efficiency and stability of the infrastructure.
  • Provide documentation for 1st line Operations team and maintain runbooks.
  • Investigate and determine root causes for major incidents with the help of vendors and internal infrastructure teams, providing a detailed RCA and plan for remediation.
  • Attend to escalations during Follow-The-Sun support hours.
  • Contribute towards BAU Projects.
  • Work with Incident Management team to provide RCAs for Incidents.
Requirements
  • Solid experience as a Windows Systems Administrator in a large-scale, global, and distributed environment.
  • Cloud tools such as Ansible, GIT, Kubernetes, Terraform.
  • Virtual (VMware), physical networking configuration is a plus.
  • Ability to deploy and support MS Windows Clusters.
  • Ability to create scripts using PowerShell, Python, VBScript, Jscript/JavaScript is a plus.
  • Knowledge of Site Reliability Engineering components are a must.
  • Experience working with VMware virtualization.
  • Understanding of Active Directory and how enterprise-class identity and access management (IAM) is extended from on-premises environment to public cloud is a plus.
  • Ability to troubleshoot issues and provide resolution.
  • Written and verbal communication skills are a must.
  • Work independently as well as in a team.
  • Previous experience with supporting a banking infrastructure is preferred.
  • Prior experience of global enterprise.
  • Experience of working with offshore IT teams.

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