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Sr. Director, Ops

3 months ago

Miami, United States Wingstop Restaurants Inc. Full time

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together


YOUR IMPACT

The Senior Ops & Development Director will be instrumental in turbo charging Wingstop’s next phase of growth on our journey to becoming a Top 10 Global Restaurant Brand. A key decision maker, defining, shaping, and executing the growth path for the Americas region as we strive towards the international mission of growing 10X.

Key areas of focus for this role will include: best-in-class operational excellence, successful restaurant growth in existing markets, exceeding development targets, new market entry, optimizing store design, pipeline management, new market entry, equipment innovation & cost optimization driving value to our Brand Partners (via franchisee network). You should be focused on increasing profitability whilst growing a visionary brand across Canada and Latin American markets. A great candidate for this role will not only provide deep operations and broad business support but also make sure we meet or exceed revenue and development targets.

You will have a global mindset and must be a collaborative and energetic relationship builder with a strategic mindset but a passion for detail and execution.

In essence, you will play a critical role defining and driving the business and brand expansion of Wingstop across the Americas region.

The individual must be proficient in both English and Spanish.


WHAT YOU`LL DO

  • Develop and implement plans to grow market share and increase revenues and profitability in a sustainable manner.
  • Lead and inspire an expanding team of Operations, New Market Entry and Real Estate managers. Provide enriching development opportunities for the team allowing the business to exceed its goals and the individual to grow.
  • Develop, lead, and provide expertise to the full network of restaurants, in the areas of operations, compliance, brand management, training, sourcing, real estate development, and franchising. Work with other parts of the business / stakeholders to deliver concept design, new product development, and culinary and business insights.
  • Create simplicity from complexity; remove blocks and barriers from the organization. Oversee the development (and constant evolution) of standards and tools that are executed in the region. Set appropriate metrics and measure and communicate results.
  • Deep dive into all operational metrics and identify business opportunities.
  • Manage a wide range of regional issues with our Brand Partners identifying the root causes and finding creative solutions.
  • Alongside Managing Director ensure 2024 business plan is delivered with a special emphasis on Net New Unit pipeline delivery.
  • Support funnel filling of new Brand Partner opportunities. Support the Managing Director and Global Business Director in selling in the Wingstop commercial opportunity to potential partners.
  • Ensure hugely impactful and successful New Market Openings within the region and across the international business. Collective success is fundamental to Wingstop’s growth plans.
  • Become the Number 2. to the Managing Director and work towards becoming successor to this role.


WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. You love working and learning from others and are open minded to all views.

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. You have at least 10 years deep operational experience across fast growing international food and beverages business.

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.


BENEFITS

  • Unlimited paid time off for exempt employees
  • One paid volunteer day of your choice
  • Competitive bonus structure for eligible roles
  • Team member stock purchase plan
  • Health savings or flexible spending account options
  • 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
  • Comprehensive medical, dental, and vision benefits
  • Basic life and AD&D insurance provided
  • Pet insurance
  • Education Assistance
  • Wellness reimbursement program
  • Paid maternity and paternity leave
  • Discount on Wingstop gift cards



Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.