Technical BSA
2 weeks ago
Job Title: Technical BSA
Location: San Jose, CA
Job Type: Contract
Job Description
:The Opportunit
yI am looking for a Technical Business Systems Analyst who has hands on experience building the Sales module in Dynamics 365. And have experience migrating Sales users and Sales data like Accounts, Opportunities, Contacts from other CRMs like Salesforce.com to Dynamics Sales Hub
.These Technical BSA’s will partner with the internal Sales Product Managers business stakeholders, operations teams and end users like sellers, business development representatives - to understand their processes/ pain points and collect the key business requirements along with the Product Managers. They will then translate these requirements into technical implementation specifications for Dynamics. They will then work with the Engineering teams to build the solution according to the technical specs, validate and test the specs and make sure it gets approved by the Product Management and Business team
s
ATTENTION: This specific role will be working in CRM technologies (SFDC & MSFT Dynamics) and will be primarily focusing on the Sales experience in MSFT Dynamics. Individuals with hands on technical knowledge around Dynamics and other 3rds party seller applications like Outreach, Zoominfo, Linkedin to name a few - will be preferre
d.What you’ll
- doPartner with PdMs and business to understand the current state process around Sales at Adobe and provide technical insights and industry best practices on the future state on a target solution – CRM Dynamics, with a lens to providing customer value, by improving the customers’ experience on Dynamics and the day-to-day productivity of the seller
- s.Work with the Product Managers to build detailed technical requirements/specs for Engineering teams to build the solution in Dynamic
- s.Work with Product managers and Business teams to build technical requirements around data migration – starting with analyzing the requested fields to be migrated, working with Engineering to figure out the Source to Target data mapping. Analyzing what exists in the target system that can be reused versus building net new every tim
- e.Drive and facilitate Sprint grooming sessions and process improvements sessions with Engineering and PdM
- s.Drive and influence the product vision, collaborate with architecture, design and engineering teams to deliver the roadm
- apResponsible for communicating/aligning with Engineering , PdMs and business stakeholders on Sprint status, requirement roadma
- psConducts QA testing and validations and provides inputs to the Engineering teams – along with the Pd
- MsStrategically align with other Product Managers on the delivery of interdependent solutions and initiativ
- esLead the planning, documentation, and delivery of run-the-business requiremen
- tsLeads - with the PdMs - User Acceptance Testing (UAT) with business testers, and works with the Quality Engineer to define acceptance tests for featur
- esSupport Release Planning, scheduling backlog items into regular releases aligned to business priority while working with the PdM
- ’sSupports production cutover and Production acceptance testi
- ngSupports post go live sessions with business, addresses and drives technical issues raised during Hyper Care. This will be done with the PdM’s and Engineering team
s.Qualificatio
- ns4+ years of Dynamics implementation experience as a hands-on Technical Business System Analyst or SM
- E.Must have a technical understanding of the Marketing and Sales space on relevant CRM technologies like MSFT Dynamic
- s.Solid experience in Scrum or similar Agile development methodolo
- gySelf-starter that thrives in the face of challeng
- esProven track record to operate effectively with general mentorship on new projec
- tsExceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences, as well as, communicate effectively to individual contributors, management, and executive leadersh
- ipDemonstrates experience communicating and advocating programs to customers and/or internal team membe
- rsStrong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationsh
- ipBachelor’s degree in CS or related technical field, or relevant work experience; experience in working in CRM solutions is highly desirab
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