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Bodily Injury Claims Adjuster

3 months ago

Roanoke, United States ICM Claims Full time

At ICM Claims, we look for the best and brightest talent to join our team of professionals. We're united by a common purpose of delivering exceptional claim handling.


Reasons you should consider a career with ICM Claims:

  • Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
  • Career development: ICM offers robust internships and internal training programs for advancement within our organization.
  • Benefits: Not only do our benefits include up to 3 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Short- and Long-Term Disability, 401K, and EAP.
  • Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.


In this position the BI Claim Adjuster will proactively investigates, confirms coverage, determines liability, evaluates damages, and negotiates settlement of bodily injury claims with mid to high exposures requiring in-depth investigation, analysis, evaluation, and negotiation skills.


Responsibilities:

  • Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.
  • Communicates with policyholders, all potential claimants, and witnesses in order to gather information regarding claims and advise as to proper course of action.
  • Review and comply with claims handling procedures and guidelines.
  • Plans and conducts detailed investigations to analyze and confirm coverage and to determine liability, compensability, and damages of claims.
  • Confidently negotiate claims to fairly resolve pending inventory.
  • Independently review the applicability of coverage.
  • Recognize coverage issues if any.
  • Recommends ultimate resolution on assigned cases in excess of their authority to management team.
  • Identifies potential suspicious claims and refers to SIU/Audit and Fraud Unit.
  • Responds to various written and telephone inquiries including status reports.
  • Ensures adequacy of reserves.
  • Makes same day contact with customers
  • Explains the claims process to all customers

Qualifications:

  • 3 to 5 years of auto Bodily Injury claim handling handling experience


Preferred Qualifications

  • Must have knowledge of coverage, liability, and complex claims handling procedures.
  • Excellent business judgment.
  • Strong interpersonal skills and highly collaborative with strong ability to build relationships, gain credibility, and partner across functions to build consensus.
  • Confident and flexible to operate in a fast-paced, constantly evolving environment.
  • Passionate about your work and a desire to have a big impact.
  • Embody the highest standards of integrity, ethics, and accountability.
  • Strong verbal and written communication skills with the ability to clearly articulate coverage determinations.
  • Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics


Compensation Package:

  • Competitive base compensation
  • Health benefits & 401K with employer match
  • PTO Package
  • Relocation support *(based on position and location)
  • Opportunities for career advancement