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Claims Processing Specialist

2 months ago

Roanoke, Virginia, United States American Rental Association Full time


The American Rental Association is seeking a Warranty Analyst to join our team.

The Warranty Analyst will play a crucial role in the preparation and submission of warranty claims to equipment manufacturers. This position involves working closely with service departments to collect accurate information, ensuring optimal recovery on each claim.

Key Responsibilities:
- Prepare and submit warranty claims to vendors
- Collaborate with service teams to gather necessary documentation
- Analyze claims to maximize recovery potential
- Maintain detailed records of claims and communications

Qualifications:
- Previous experience in a parts and service environment is preferred
- A college degree is advantageous
- Self-motivated with the ability to work independently
- Strong verbal and written communication skills
- Excellent interpersonal and customer service abilities
- High attention to detail and organizational skills
- Proven time management skills with the ability to meet deadlines
- Strong analytical and problem-solving capabilities
- High mechanical aptitude and understanding of technical information
- Proficient in Microsoft Office Suite or similar software
- Commitment to promoting a positive customer experience
- Uphold the core values of Integrity, Commitment, Excellence, and Teamwork

Physical Requirements:
- Ability to sit or stand for extended periods
- Capability to lift and carry items weighing up to 10 pounds
- Specific vision abilities required include close vision, distance vision, and the ability to adjust focus

Compensation and Benefits:
- Comprehensive health, dental, and vision insurance
- Paid time off
- 401(k) plan with matching contributions
- Life and disability insurance
- Opportunities for in-house training and development
- Tuition reimbursement programs
- Employee referral bonuses

Discounts:
- Discounts on cellular services, technology, tools, vehicles, and more

The American Rental Association is an equal opportunity employer, welcoming applications from all qualified individuals.