Bodily Injury Pro Se Claims Adjuster

4 months ago

Roanoke, United States ICM Claims Full time

At ICM Claims, we look for the best and brightest talent to join our team of professionals. We're united by a common purpose of delivering exceptional claim handling.


Reasons you should consider a career with ICM Claims:

  • Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
  • Career development: ICM offers robust internships and internal training programs for advancement within our organization.
  • Benefits: Not only do our benefits include up to 3 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Short- and Long-Term Disability, 401K, and EAP.
  • Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.


In this position the BI Claim Adjuster will proactively investigates, confirms coverage, determines liability, evaluates damages, and negotiates settlement of bodily injury claims with mid to high exposures requiring in-depth investigation, analysis, evaluation, and negotiation skills.


Responsibilities:

  • As a Pro Se adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with an emphasis on resolving bodily injury claims quickly
  • You will assess coverage, liability, and damages while providing exceptional customer service throughout your day
  • Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved
  • You’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage
  • You’ll use phone and email with customers to help them through a fast, fair, and easy claims process
  • You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
  • You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
  • With negotiations, you will incorporate tactics in handling challenging and complex situations


The Problem Solver

  • You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
  • You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on.
  • You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.


Qualifications:

  • 3 to 5 years of auto Bodily Injury claim handling handling experience


Preferred Qualifications

  • Must have knowledge of coverage, liability, and complex claims handling procedures.
  • Excellent business judgment.
  • Strong interpersonal skills and highly collaborative with strong ability to build relationships, gain credibility, and partner across functions to build consensus.
  • Confident and flexible to operate in a fast-paced, constantly evolving environment.
  • Passionate about your work and a desire to have a big impact.
  • Embody the highest standards of integrity, ethics, and accountability.
  • Strong verbal and written communication skills with the ability to clearly articulate coverage determinations.
  • Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics


Compensation Package:

  • Competitive base compensation
  • Health benefits & 401K with employer match
  • PTO Package
  • Relocation support *(based on position and location)
  • Opportunities for career advancement

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