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Quality Manager

2 months ago

Chicago, United States CEO Inc. Full time

The Quality Manager is responsible for leading all aspects of quality assurance and quality control programs of the plant. This includes compliance with health & safety regulations, audits, quality assurance oversight, customer satisfaction, relationships with other areas, vendors and laboratory.

*****Must be bilingual*****

  • Responsibilities:Oversee team of Quality Coordinators, Quality Technicians and Lab personnel
  • Ensure compliance with all Health and Safety regulations and Good Manufacturing Practices (GMP) requirements
  • Maintain all quality programs and ensure they are kept up to date
  • Drive continuous improvement initiatives within the quality management system, leveraging data and feedback to enhance processes and product quality
  • Document standard work instructions for routine and repetitive tasks and provide to team members responsible for completing the tasks
  • Conduct training for new hires and staff
  • Validate product quality through instrumentation testing & physical testing of materials, in process material and finished goods
  • Maintain and evaluate operation of all laboratory equipment and spare parts inventories
  • Work with all levels of management to achieve and maintain SQF certification
  • Maintain a thorough understanding of each production process and products, including components and functions
  • Assist in all necessary third-party audits and ensure that corrective action lists are communicated to the appropriate departments for review
  • Complete all customer questionnaires, assist with customer audits and provide corrective actions
  • Communicate with customers on complaints about products and work with other departments to form corrective action plans to prevent further occurrences
  • Ensure appropriate budgetary / spending controls are in place and being applied
  • Requirements:Bachelor’s degree in Food Science, Chemistry or related field
  • Bilingual English/Spanish skills
  • 3+ years of quality management/supervisory background
  • Experience working in a food manufacturing environment
  • Knowledge of GMP and SQF audits
  • Strong customer interaction skills
  • Excellent written and verbal communication skills