Information Technology Field Technician

1 week ago


Pearl River, United States Pomeroy Full time

Responsibilities

  • Assists in investigating and resolving complex installations and maintenance matters of significance.
  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Instructs customers in the operation and maintenance of systems/equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues


Basic Qualifications

  • 3+ of field support experience
  • Ticket and asset management
  • Strong hardware/software installation, support, and troubleshooting
  • Windows XP, 10, and 11 experience
  • Mac OS and iOS support
  • Network Printer, HP configuration, consumable swaps, and moves
  • Experience with Active Directory, MS Office, phone security, OS365
  • Requires Networking troubleshooting and support
  • Support skills for VPN connectivity and security
  • Configuring new PC’s/notebooks via imaging, SCCM and standalone
  • Remote Install software/hardware and support
  • Knowledge of basic networking concepts and Hands&Eyes support
  • Lift and carry up to 40lbs


Preferred Education and Training

  • High school or G.E.D.
  • Lenovo or other vendor certifications
  • CompTia A+, Network+/Security+ (Preferred but not required)
  • Apple training (preferred but not required)


Work Environment

  • Office environment
  • Walk up kiosk/ vending and lock / network printers
  • Data Center or Telco Closet
  • May require weekend work for Critical and High Priority support only



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