Field Technical Support Specialist

3 days ago


Pearl River, New York, United States Hallmark Global Technologies Full time
Job Title: Field Technical Support Rep

We are seeking a highly skilled Field Technical Support Rep to join our team at Hallmark Global Technologies.

Job Summary:

The Field Technical Support Rep will provide on-site client-facing support, including installation, servicing, and repairing systems. This role requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Provides on-site client-facing support, including installation, servicing, and repairing systems.
  • Quality checks operational status of system equipment before deployment.
  • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Ensures issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
Requirements:
  • 3+ years of field support experience.
  • Hardware/software installation, support, and troubleshooting.
  • Experience with Windows 10.
  • Experience with MS Office and OS365.
  • Configuring new PCs/notebooks via SCCM imaging.
  • Ticket management experience.
  • iOS device familiarity.
  • Lift and carry up to 40lbs.
Work Environment:

The Field Technical Support Rep will work in an office environment, with occasional walk-up kiosk support and vending and locker resupply responsibilities.



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