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Manager, Event Technology

3 months ago

New York, United States Synergy Interactive Full time

We are currently partnered with a global experiential agency that is looking for a talented Event Technology Manager who is an expert in Cvent technologies.


Responsibilities:

● The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management

● Implementation and project management of event registration websites, app builds and all technological aspects of our events, mainly within Cvent

● Keep up-to-date on all emerging technologies, popular culture, and trends and ensure team members are informed as well

● Innovating on new technology and how integration will flow between systems

● Database Management: ensure consistency of information and generating lists upon request

● Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc

● Assist in the development and management of online registration

● Effectively communicate with internal and external clients over the phone, in person and via email

● Work with event Project Managers/Coordinators on overall program logistics, production, and implementation

● Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request

● Coordinate planning and utilization of the mobile app. May assist with build depending on the platform.

● Lead contact for attendee management and technology vendors including pre-event and during execution

● Assist in contacting clients for relevant information

● Respond to ALL client email within same day (even during work travel)

● Responsible for all registration collateral and equipment management

● Create and distribute post-event client surveys

● Registration desk flow design and set up

● Review and manage any relevant third-party vendor invoice reconciliation e.g. badging/attendee tracking etc

● Reporting (response rates / new implications) and analytics and surveys

● Advises on user experience of all pre-event and onsite registration for both virtual and in-person events


Qualifications:

  • 5+ years of related experience including meeting planning and coordination
  • 2+ plus years of related experience with event and registration technology
  • Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms (Cvent required)
  • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
  • Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
  • Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)