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Manager, Event Technology
3 months ago
We are currently partnered with a global experiential agency that is looking for a talented Event Technology Manager who is an expert in Cvent technologies.
Responsibilities:
● The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management
● Implementation and project management of event registration websites, app builds and all technological aspects of our events, mainly within Cvent
● Keep up-to-date on all emerging technologies, popular culture, and trends and ensure team members are informed as well
● Innovating on new technology and how integration will flow between systems
● Database Management: ensure consistency of information and generating lists upon request
● Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc
● Assist in the development and management of online registration
● Effectively communicate with internal and external clients over the phone, in person and via email
● Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
● Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
● Coordinate planning and utilization of the mobile app. May assist with build depending on the platform.
● Lead contact for attendee management and technology vendors including pre-event and during execution
● Assist in contacting clients for relevant information
● Respond to ALL client email within same day (even during work travel)
● Responsible for all registration collateral and equipment management
● Create and distribute post-event client surveys
● Registration desk flow design and set up
● Review and manage any relevant third-party vendor invoice reconciliation e.g. badging/attendee tracking etc
● Reporting (response rates / new implications) and analytics and surveys
● Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
Qualifications:
- 5+ years of related experience including meeting planning and coordination
- 2+ plus years of related experience with event and registration technology
- Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms (Cvent required)
- Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
- Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
- Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)