General Manager

2 months ago

Starkville, United States Certified Hospitality Management Full time

Certified Hospitality. is a Mississippi-based and family-owned hospitality company. We are looking for a hotel General Manager to add to our family. Seeking individuals with stable job history which demonstrates upward career and salary progression.


The responsibilities of a General Manager include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, colleague satisfaction, quality assurance, and asset protection. The General Manager will demonstrate leadership and professional image to colleagues, guests, sales accounts, local community representatives, vendors, and competitors.


The General Manager is directly responsible for the success of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness. The General Manager also handles the purchasing and payroll submission for the property. The General Manager will also be involved in the interviewing and hiring of new colleagues, as well as disciplinary measures.


Qualifications

  • A bachelor’s degree in Hotel/Restaurant Management or Business is a plus.
  • Previous General Manager experience is preferred.
  • Previous Hilton Experience is preferred.
  • Full service Food & Beverage experience preferred.
  • Equivalent experience is acceptable. 2-5 years as Assistant General Manager or other hotel management role.
  • The General Manager must have knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.
  • The General Manager must have effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.


Responsibilities

  • Represent the hotel in a professional, knowledgeable, and eloquent manner.
  • Dress appropriately in business attire always.
  • Ensure compliance with all Brand standards.
  • Ensure compliance with all Certified Hospitality Management standards.
  • Maintain an impeccably clean, safe, and inviting atmosphere inside and out.
  • Develop and execute both a short- and long-term operating plan to meet or exceed budgeted fiscal performance goals.
  • Attends monthly property review meeting to report on hotel performance.
  • Ensure an operating environment that will maximize guest satisfaction.
  • Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews. Respond to all reviews and initiate corrective action when necessary.
  • Establish a presence in the community through participation in local events, associations and community service projects.
  • Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative.
  • Perform sales duties or work closely with the Sales Manager to set and achieve local account and group business sales objectives.
  • Continually recruit, train, and monitor staff. Ensure proper staffing levels on each shift.
  • Create and maintain a pleasant, safe, and mutually respectful work environment. Continually interact with and motivate all staff members.
  • Establish and maintain a comprehensive preventative maintenance program.


Job Type: Full-time

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