Customer Service Representative

2 months ago

Montebello, United States PATH Full time

PATH is seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join our team in Montebello, CA. In this role, you will play a crucial part in ensuring that orders are shipped in a timely manner, adhering to all retail compliance guidelines. You will be responsible for managing customer orders from start to finish, maintaining high standards of accuracy and efficiency.


  • Location: On-site in Montebello, CA
  • Reports To: Senior Operations Manager
  • Compensation: $25/hour 


PATH offers competitive benefits for all full-time team members such as: 


  • Medical, Dental, and Vision Coverage 
  • 401(k) Retirement Program with 6% Employer Match 
  • Health & Wellness Stipend 
  • Communications Stipend 
  • Flexible Time Off Policy 


Key Responsibilities:


  • Order Routing: Route orders promptly through customer and/or carrier retailer websites, ensuring compliance with all guidelines.
  • Scheduling: Schedule outbound loads for pickup and coordinate with carriers to ensure timely delivery.
  • Shipping Schedule Management: Update shipping schedules daily, keeping all stakeholders informed.
  • Warehouse Management: Update the Warehouse Management System (WMS) with the status of orders, ensuring accurate tracking and reporting.
  • Documentation: Create Bills of Lading, Pick Tickets, and Packing Lists as needed to support shipping operations.
  • Compliance Management: Distribute vendor compliance requirements and ensure that all teams understand and adhere to their roles related to shipping.
  • Order Accuracy: Review daily open orders for accuracy and resolve any discrepancies immediately.
  • Customer Interaction: Respond to all sales and customer inquiries within 4 hours via email and/or telephone, providing exceptional service and support.
  • Team Collaboration: Attend all team meetings and proactively contribute innovative ideas to improve processes and customer satisfaction.
  • Operational Support: Support all operational and administrative needs as they relate to serving our customers, ensuring smooth and efficient order fulfillment.


Qualifications:


  • Prior experience working in a shipping department is preferred.
  • Strong written and verbal communication skills.
  • Excellent accuracy in data entry and order processing.
  • Experience using ERP systems.
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook.
  • Prior experience with routing orders for major retailers such as Target, Walmart, Amazon, and CVS.


We are proud to be an Equal Opportunity/Affirmative Action Employer. PATH does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law. 


Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. While the range above is for the expectations as laid out in the job description, the final offer amount will depend on the factors listed above.

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