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Business Process Lead, FIFA World Cup 26™
3 months ago
Who We Are:
On Location has been appointed as the Official Hospitality Provider of the FIFA World Cup 26™
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.
Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.
What You'll Do:
As a Leader of Internal Consulting & Business Process, you will be responsible for advancing the planning and execution of the Program. As the Hospitality Program is stood-up, you will work closely with the PMO and Functional Area (FA) Leaders, driving the day-to-day activities and solving business issues, ensuring key deliverables are executed within the hospitality program. By utilizing your consulting experience and expertise in process design/redesign, you will identify process inefficiencies, design optimized workflows, and implement solutions to drive operational excellence across the Program. You will work closely with cross-functional program teams (20+) to analyze existing processes, identify improvement opportunities, and lead initiatives to streamline operations and enhance overall.
- Facilitate discussions to progress the event planning activities within the framework of a large, complex program.
- Lead process design/redesign initiatives to optimize workflows and drive standardization and continuous improvement across the program.
- Develop and maintain a comprehensive playbook detailing event-specific strategies, operational procedures, and hospitality protocols.
- Facilitate knowledge-sharing sessions and workshops to hit key milestones, deliverables and ensure the transfer of critical insights and lessons learned.
- Collaborate with stakeholders at all levels to understand business requirements and identify (and prioritize) process improvement opportunities.
- Conduct thorough analysis of existing business processes being used using tools such as process mapping, value stream mapping, and data analysis.
- Work closely with cross-functional teams to implement process redesign initiatives, ensuring alignment with business objectives and requirements.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of process improvement initiatives.
- Act as a change agent by driving adoption of new processes and fostering a culture of continuous improvement throughout the program.
- Stay updated on industry trends, innovations, and changes in the sport and hospitality landscape.
You Have These:
- Bachelor's degree in Business Administration, Engineering, or related field. Master's degree preferred.
- 7+ Consulting experience (internal or external) driving process improvement initiatives, with strong knowledge and experience in various practice areas such as business planning, strategic planning, and performance management.
- Proven experience in a similar role, preferably within major sporting events, hospitality/ticketing or media and entertainment industries.
- Proven track record of successfully leading process design/redesign initiatives and driving measurable results at scale.
- Deep expertise in process analysis methodologies such as Lean Six Sigma, value stream mapping, and process optimization techniques.
- Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
- Excellent project management skills, with the ability to effectively prioritize tasks and manage multiple projects simultaneously.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels.
- Proficiency in process modeling tools such as Visio, Lucidchart, or similar software.
- Lean Six Sigma certification (Black Belt or Master Black Belt) preferred.
- Fluent in English.
Working Conditions:
Based in our NY, 304 Park Avenue South offices
Working Hours: 40 per week
Working Days: Mon-Fri
