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Information Technology Support Engineer
1 week ago
Responsibilities:
- Troubleshoot to resolution Windows 11, macOS, Microsoft 365, and other internal application software issues as assigned
- Image, configure, upgrade, and repair desktops and laptops from leading vendors such as Lenovo, Dell and Microsoft
- Perform daily walkthrough and issue resolution with Zoom-Enabled Rooms
- Host or moderate Zoom virtual meetings and Webinars
- Remote user support with focus on North American locations (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, New York, Boston, Tampa, Toronto Metro, Calgary, Winnipeg, Saint-Laurent, Gatineau, etc.)
- Complete desktop and telecom-related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
- Help troubleshoot and work with telecom engineers to resolve end-user telecom issues
- Provide outstanding customer service
- Build and maintain IT knowledge base by creating knowledge management articles
- Ability to lift 50 lbs
Qualifications:
- Extensive knowledge of Windows 11, macOS, and Microsoft 365Support knowledge and experience with hardware from Lenovo, Dell, Microsoft, and Apple
- Administration experience with Zoom Admin portal
- Host and moderator experience with Zoom virtual meeting
- Understanding of system administration, basic networking, and VoIP concepts
- 4 - 6 years' experience working in a fast-paced and dynamic but VERY customer-focused IT Helpdesk environment
- Bachelor’s degree in computer science or MIS or equivalent work experience
- Desired technical experience and knowledge
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