Information Technology Support Engineer

1 week ago


Redwood City, United States AMISEQ Full time

Responsibilities:

  • Troubleshoot to resolution Windows 11, macOS, Microsoft 365, and other internal application software issues as assigned
  • Image, configure, upgrade, and repair desktops and laptops from leading vendors such as Lenovo, Dell and Microsoft
  • Perform daily walkthrough and issue resolution with Zoom-Enabled Rooms
  • Host or moderate Zoom virtual meetings and Webinars
  • Remote user support with focus on North American locations (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, New York, Boston, Tampa, Toronto Metro, Calgary, Winnipeg, Saint-Laurent, Gatineau, etc.)
  • Complete desktop and telecom-related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.).
  • Help troubleshoot and work with telecom engineers to resolve end-user telecom issues
  • Provide outstanding customer service
  • Build and maintain IT knowledge base by creating knowledge management articles
  • Ability to lift 50 lbs


Qualifications:

  • Extensive knowledge of Windows 11, macOS, and Microsoft 365Support knowledge and experience with hardware from Lenovo, Dell, Microsoft, and Apple
  • Administration experience with Zoom Admin portal
  • Host and moderator experience with Zoom virtual meeting
  • Understanding of system administration, basic networking, and VoIP concepts
  • 4 - 6 years' experience working in a fast-paced and dynamic but VERY customer-focused IT Helpdesk environment
  • Bachelor’s degree in computer science or MIS or equivalent work experience
  • Desired technical experience and knowledge


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