Desktop Support Specialist
4 weeks ago
Job Title: Desktop Support Specialist
Location: Wixom, MI
3 Months (Right to Hire)
Note: Local candidates who can work on W2 basis without any sponsorship are encouraged to apply.
Shift hours: Monday to Friday
- Three days - 8:00 AM to 5:00 PM
- Two days - 10:00 PM to 7:00 PM
Job Description:
- Identify, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations, tablets, and computer networks.
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Monitor installed systems, identify problems, and take corrective action.
- Provide basic technical support to client
- Troubleshoot application issues, basic diagnosing of desktop/laptop software problems.
Required:
- 1 - 3 years of related work experience, or an equivalent combination of education and experience.
- 1 - 3 years of customer service experience.
- Previous experience troubleshooting desktop, printer and notebook issues.
- Very strong user and support of Microsoft Office 365.
- Very strong user and support of Microsoft Windows 10 & 11.
- Experience with Active Directory.
- Experience with Logmein or other remote control software
- Experience with Tandem AS/400 support.
- Experience with AOVPN, FortiClient.
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