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Help Desk/System Support Technician

2 months ago

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Axiom is looking for a Help Desk/System Support Technician. The Help Desk/System Support Technician will assist the Manager Network Administration by facilitating and managing IT Network and Systems and will provide administrative support.


About Axiom Product Administration

Named one of the fastest growing private companies in St. Louis by the St. Louis Business Journal, ranked No. 72 on Deloitte’s Technology Fast 500™ in 2019, annual recipient of Auto Dealer Today’s Dealers’ Choice Award 2018 through 2022, and winner of St. Louis Post Dispatch’s Top Workplaces in St. Louis 2022, Axiom is a full-service, nationwide F&I (finance and insurance) administrator, building the transformative roadmap of success for dealers and their customers in an evolving automotive marketplace.


Job Responsibilities

  • Provide desktop and network support (including, but not limited to administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
  • Deliver technical support, over the phone and in person, in a quick, courteous, and professional manner
  • Monitor assigned tickets and provide service or escalation as necessary
  • Provide expertise associated with computer hardware, operating system, software configurations, driver incompatibilities, etc.
  • Perform device patching – Responsible for all end-user security patches, drivers and software
  • Support company VOIP application on all devices
  • Basic printer troubleshooting and support
  • Issue IT equipment and track asset inventory (laptops, monitors, keyboards, etc.)
  • Other duties as assigned


Qualifications

  • Education: Associate's degree or higher in Information Technology, or equivalent experience.
  • Mac operating system and M365 experience is a plus
  • Basic understanding of AD, DNS, IoT and mail flow
  • Basic understanding of a LAN/WAN environment utilizing WiFi, DHCP/Static, and VLAN's
  • Demonstrated ability to work well both independently and as a member of a team
  • Attention to detail and strong organizational skills
  • Excellent time management skills and the ability to prioritize work
  • Excellent oral and written communication skills
  • Ability to handle sensitive information with a strict level of confidentiality
  • Having an investigative, problem-solving mindset, ability to troubleshoot system issues and make necessary adjustments
  • Ability to adhere to defined processes and suggest improvements


What you’ll love about Axiom

  • Casual Dress Code
  • Free Roadside Assistance
  • Career advancement opportunities
  • Company Sponsored Outings



To learn more about Axiom, go to . To apply for this position, go to .



Axiom is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age, genetic information (including family medical history), or any other protected characteristic protected by law. Disclaimer: The above statements are not intended to be a complete statement of job content, but rather to act as a guide to the essential job functions performed by the employee assigned to this classification. Axiom retains the discretion to add or change the duties of the position at any time.