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Customer Relationship Management Business Analyst
4 weeks ago
Duration: 6 month contract to hire (conversion based on performance)
Location: Hybrid - downtown Pittsburgh
Pay Range: $50-60/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Qualifications
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- 7+ years of experience as a Business Analyst, preferably in CRM implementations.
- Experience with Agile methodologies and project management tools.
- Proven experience in leading and managing teams, with strong leadership and mentoring skills.
- In-depth knowledge of Salesforce.com features, functionalities, and best practices.
- A thorough understanding of IT concepts, terminology and practical application of current and emerging technologies.
- Proficiency in data analysis and reporting tools, as well as project management software.
Key Responsibilities
- Manage and mentor a team of IT CRM analysts, providing guidance and support throughout the project
lifecycle.
- Lead the requirements gathering process by collaborating with stakeholders to define and document business needs for Salesforce.com implementation.
- Develop comprehensive business requirements, user stories, and process maps to guide the development and implementation teams.
- Analyze and optimize existing business processes, identifying opportunities for enhancement through Salesforce solutions.
- Facilitate workshops and meetings to elicit requirements, validate solutions, and ensure stakeholder alignment.
- Oversee the configuration and customization of Salesforce.com, ensuring it meets business requirements and industry best practices.
- Conduct user acceptance testing (UAT) and coordinate end-user training sessions to ensure successful adoption of the system.
- Monitor project progress, manage risks, and provide regular updates to senior management and stakeholders.
- Develop and maintain documentation related to business processes, system configurations, and user guides.
- Serve as the primary escalation point for resolving issues related to Salesforce implementation and enhancements, supporting commercial excellence and cross-functional teams.
