Customer Relationship Manager

4 days ago


Pittsburgh, Pennsylvania, United States PNC Financial Services Group Full time

In this dynamic role, you will have the opportunity to develop and maintain long-term relationships with customers, helping them achieve their financial goals through expert guidance and tailored solutions.

Key Responsibilities
  1. Customer Acquisition and Retention: Proactively seek out new business opportunities while nurturing existing relationships to ensure consistent growth and satisfaction.
  2. Sales Conversations: Engage in meaningful discussions with customers to understand their financial objectives and provide personalized recommendations.
  3. Risk Management: Adhere to all policies and procedures, exercising sound judgment to mitigate potential risks and protect the interests of both customers and the company.
Desirable Skills and Qualifications
  • Digital Awareness: Stay up-to-date with emerging technologies and platforms, applying this knowledge to improve the customer experience and stay ahead of the competition.
  • Effective Communication: Clearly articulate complex ideas and negotiate effectively with customers, colleagues, and other stakeholders.
  • Problem-Solving: Analyze situations, identify areas for improvement, and implement effective solutions to address customer concerns and drive business success.
Professional Development

PNC Financial Services Group is committed to supporting the growth and development of its employees through ongoing training, mentorship, and opportunities for advancement.



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