Senior Account Manager

About Venn We're a bold and forward-looking team of innovators and engineers with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we've been focused on creating human-focused, tech-first tools and experiences for seamless living. Today, our end-to-end SaaS platform supports some of the biggest multifamily players in the industry, driving workflow efficiencies for onsite teams, optimizing revenue for owners, and improving every day living for residents. To date, we've raised $100M in funding, grown to over 75 people worldwide and invested substantially in building out our tech stack and R+D team. We pride ourselves on our internal culture and work to create an environment for meaningful connections and collaboration across our distributed teams. From employee recognition to remote team building events, we lean into personalization and have built a culture that reflects our amazing people. We've entered a period of huge momentum and are looking for creative, energetic and smart people to fuel our growth. If you want to join an ambitious, hard working team where you will be empowered and fully accountable for building and delivering high impact results, Venn is the place for you. About the Role We're looking for a strategic and relationship-driven Senior Account Manager to join our growing Customer Success team. In this role, you'll be responsible for the long-term success, retention, and expansion of a portfolio of enterprise clients. You'll operate as a trusted advisor to key stakeholders, using a consultative approach to uncover new opportunities, drive commercial growth, and deepen partnerships across the client organization. This is not your typical post-sales role-our Senior Account Managers are strategic thinkers, revenue drivers, and relationship builders. You'll work closely with Customer Success, Product, and Implementation to ensure that Venn becomes an embedded, indispensable solution for our clients. What You'll Do Own the commercial success of a book of business, with accountability for net revenue retention and expansion targets Cultivate deep, multithreaded relationships across client accounts-from operators to C-level stakeholders Use a consultative approach to uncover client needs and recommend new solutions, features, and services that drive tangible business outcomes Develop and maintain Account Development Plans to track client goals, risks, product utilization, and growth strategy Partner closely with Customer Success Managers to ensure client satisfaction, value realization, and adoption Lead quarterly business reviews and executive strategy sessions to reinforce Venn's impact on operational efficiency, resident satisfaction, and NOI Navigate internal teams to deliver client outcomes-ensuring seamless handoffs, timely responses, and a coordinated account strategy Monitor contract terms, renewals, and billing to ensure alignment and maximize lifetime value What You Bring 5+ years of experience in account management, enterprise sales, or customer success in a B2B SaaS environment Demonstrated ability to drive commercial growth and upsell strategic solutions across complex accounts Strong understanding of enterprise relationship management, including multithreading, executive engagement, and stakeholder mapping Excellent communication, storytelling, and presentation skills, with the ability to tailor your message to different audiences Highly organized and comfortable managing multiple clients and priorities with ease Strategic mindset with a bias for action-you don't just identify opportunities, you drive them forward Nice to Haves Experience in multifamily, PropTech, or real estate SaaS Experience working with large third-party operators or ownership groups Familiarity with CRM and project management tools (e.g., Hubspot, Monday.com, Asana) This role is remote in Washington D.C. For Washington D.C.-based candidates, this position has an estimated annual salary range of $110,000 to $140,000, plus commission, benefits and opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications. We welcome direct conversations with each candidate about compensation in all of our initial calls.