Salesforce Success Specialist

4 weeks ago

Cincinnati, United States Western & Southern Financial Group Full time

Western & Southern Financial Group (W&SFG) is a Fortune 500 Financial Services company with a long history of strength and stability. We provide life and health insurance, annuities, mutual funds, and investment management products and services for millions of people through our member companies.


We seek a Salesforce Success Specialist to join our Enterprise Engagement Platform (EEP) Strategy & Operations team as part of the Office of the Chief Marketing Officer (OCMO). The EEP Strategy & Operations team is an enterprise-level shared services group responsible for implementing Salesforce CRM and Marketing Cloud solutions to each subsidiary of the Western & Southern Financial Group and supporting these users once they are live on the platform. With your help, we can continue to unlimit the possibilities

What would I do?

As a Salesforce Success Specialist, you will provide first level support to all end users of the Salesforce platforms through phone, email, chat, and in-person demonstrations. This role manages user feedback, provides regular status updates on reported issues, directly partners with IT on in-progress defects, and coordinates all platform outage communications. You will collaborate closely with training partners to review educational materials and act as a Subject Matter Expert (SME) to co-facilitate trainings, as necessary. This role is uniquely positioned to advocate for functionality on behalf of the business as a trusted partner and expert, serving as the liaison between Salesforce users and the Scrum team.

The Salesforce Success Specialist role is an excellent opportunity to provide superior customer service to business users at all levels of the enterprise. This role is not a typical call center position because your day will be spent regularly interfacing with Salesforce users through in-person group training sessions, User Acceptance Testing (UAT), and facilitating monthly presentations on functionality in addition to handling inbound calls and emails. The individual in this role will have excellent verbal and written communication skills, strong attention to detail, and an ongoing thirst to learn more about the platform you support daily.

Tell me about Western & Southern Financial Group

As a part of the Western & Southern family, you would enjoy a competitive benefit plan including medical, dental, prescription, vision, long-term and short-term disability coverage, tuition reimbursement, a free fitness center, paid time off and holidays, a 401(k) plan with a company match, AND a defined benefit pension plan We offer discounted parking or bus subsidies, free breakfast and lunch in our onsite café, as well as numerous employee discounts.


There's never been a better time to join the team

  • Financial Strength: We're a Fortune 500 company that's been in business for over 130 years. We are consistently recognized for our financial stability and operating performance by ratings agencies.
  • Supportive Culture: We're a fast paced professional work environment with a focus on the welfare of our associates. Over 50% of our positions are filled from within.
  • Community Involvement: Western & Southern is deeply rooted in Cincinnati. From the Thanksgiving Day Race and the W&S Open, to the W&S/WEBN Fireworks, we impact our communities and its citizens every day through our corporate citizenship.

What's next?

If you are looking for a career with an organization that is a leader in the financial industry, a committed community partner, and truly understands the value of its talented workforce, click here to apply today

  • Salesforce Success Specialist

    1 month ago

    Cincinnati, United States Western & Southern Financial Group Full time

    Western & Southern Financial Group (W&SFG) is a Fortune 500 Financial Services company with a long history of strength and stability. We provide life and health insurance, annuities, mutual funds, and investment management products and services for millions of people through our member companies. We seek a Salesforce Success Specialist to join our Enterprise...

  • Salesforce Success Specialist

    4 weeks ago

    Cincinnati, United States Western & Southern Financial Group Full time

    Western & Southern Financial Group (W&SFG) is a Fortune 500 Financial Services company with a long history of strength and stability. We provide life and health insurance, annuities, mutual funds, and investment management products and services for millions of people through our member companies. We seek a Salesforce Success Specialist to join our Enterprise...

  • Salesforce Success Specialist

    2 months ago

    CINCINNATI, United States Western & Southern Mutual Holding Company, Inc. Full time

    Contributes to the productivity of Enterprise Engagement Platform (EEP) Salesforce users by researching, analyzing and resolving requests made through various channels, including inbound calls, emails, or chats. Provides users with superior support o Salesforce, Specialist, Sales, Salesforce Administrator, Skills, Support, Technology, Insurance

  • Salesforce Success Specialist

    4 weeks ago

    CINCINNATI, United States Western & Southern Financial Group Full time

    Summary of Responsibilities:Contributes to the productivity of Enterprise Engagement Platform (EEP) Salesforce users by researching, analyzing and resolving requests made through various channels, including inbound calls, emails, or chats.  Provides users with superior support on all aspects of the EEP Salesforce platform or ecosystem, including Salesforce...

  • Salesforce Success Specialist

    2 months ago

    CINCINNATI, United States Western & Southern Financial Group Full time

    Summary of Responsibilities:Contributes to the productivity of Enterprise Engagement Platform (EEP) Salesforce users by researching, analyzing and resolving requests made through various channels, including inbound calls, emails, or chats.  Provides users with superior support on all aspects of the EEP Salesforce platform or ecosystem, including Salesforce...

  • SalesForce Engineer

    4 days ago

    Cincinnati, United States Vaco Full time

    Vaco has partnered with a leading Agriculture Technology organization in their search for a SalesForce Engineer. In this role, you will be an integral resource to continue the business adoption and use of leading technical platforms in Salesforce and other related environments. This team is well positioned to advance the company on multiple fronts, and are...

  • Advanced Salesforce Administrator

    3 months ago

    Cincinnati, United States Western & Southern Financial Group Full time

    The Salesforce Administrator will focus on Salesforce, providing functional and technical knowledge to ensure successful delivery of an innovative, high-quality solution to the Western & Southern Financial Group organizations running Salesforce as their Customer Relationship Management system (CRM), including Communities and Marketing Cloud integrations...

  • Advanced Salesforce Administrator

    3 months ago

    Cincinnati, United States Western & Southern Financial Group Full time

    The Salesforce Administrator will focus on Salesforce, providing functional and technical knowledge to ensure successful delivery of an innovative, high-quality solution to the Western & Southern Financial Group organizations running Salesforce as their Customer Relationship Management system (CRM), including Communities and Marketing Cloud integrations...

  • Advanced Salesforce Administrator

    1 week ago

    Cincinnati, United States Western & Southern Life Full time

    OverviewSummary of Responsibilities:The Salesforce Administrator will focus on Salesforce, providing functional and technical knowledge to ensure successful delivery of an innovative, high-quality solution to the Western & Southern Financial Group organizations running Salesforce as their Customer Relationship Management system (CRM), including Communities...

  • Senior Salesforce Engineer

    4 weeks ago

    Cincinnati, United States Prospiant Inc Full time

    About Our Company - Prospiant, the agriculture technology business portfolio of Gibraltar Industries, Inc. (NASDAQ: ROCK), and the leading U.S.-based provider of turnkey controlled environment agriculture (CEA) solutions for growing fruits, vegetables, hemp, and cannabis. The company has expertise in custom-designed, manufactured, and installed greenhouses...

  • Senior Salesforce Engineer

    4 weeks ago

    Cincinnati, United States Prospiant Inc Full time

    About Our Company - Prospiant, the agriculture technology business portfolio of Gibraltar Industries, Inc. (NASDAQ: ROCK), and the leading U.S.-based provider of turnkey controlled environment agriculture (CEA) solutions for growing fruits, vegetables, hemp, and cannabis. The company has expertise in custom-designed, manufactured, and installed greenhouses...

  • Senior Salesforce Engineer

    2 weeks ago

    Cincinnati, Ohio, United States Prospiant Inc Full time

    About Our Company - Prospiant, the agriculture technology business portfolio of Gibraltar Industries, Inc (NASDAQ: ROCK), and the leading U.S.-based provider of turnkey controlled environment agriculture (CEA) solutions for growing fruits, vegetables, hemp, and cannabis. The company has expertise in custom-designed, manufactured, and installed greenhouses...

  • Salesforce Marketing Administrator

    3 weeks ago

    Cincinnati, United States Western & Southern Life Full time

    OverviewSummary of Responsibilities:Serves as a member of the Enterprise Engagement Platform (EEP) Salesforce team and partners with Marketing Support & Execution, Information Technology, and Business Units to define, evaluate and deliver Enterprise application solutions that increase productivity, efficiencies and cost-effectiveness. Serves as the primary...

  • Customer Success Marketing Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Strategic HR Full time

    Company DescriptionCareer Opportunity: Customer Success Marketing Specialist – Organized Living in Cincinnati, OHDo you have marketing and communication strategies experience? Do you enjoy collaborating with Dealers to educate them on the services offered? If so, we have an exciting opportunity for you This position will receive a competitive benefits...

  • Customer Success Marketing Specialist

    1 month ago

    Cincinnati, Ohio, United States Strategic HR Full time

    Company DescriptionCareer Opportunity: Customer Success Marketing Specialist – Organized Living in Cincinnati, OHDo you have marketing and communication strategies experience? Do you enjoy collaborating with Dealers to educate them on the services offered? If so, we have an exciting opportunity for you This position will receive a competitive benefits...

  • Ad Operations Specialist

    2 months ago

    Cincinnati, United States Cypress HCM Full time

    Ad Operations Specialist The Ad Operations Specialist is responsible for the successful execution of campaigns across multiple product lines and content management systems ensuring advertising campaigns are implemented accurately and on time. This individual will have strong attention to detail, be flexible, be able to manage constantly changing...

  • Ad Operations Specialist

    3 months ago

    Cincinnati, United States Cypress HCM Full time

    Ad Operations Specialist The Ad Operations Specialist is responsible for the successful execution of campaigns across multiple product lines and content management systems ensuring advertising campaigns are implemented accurately and on time. This individual will have strong attention to detail, be flexible, be able to manage constantly changing...

  • Ad Operations Specialist

    3 weeks ago

    Cincinnati, United States Cypress HCM Full time

    Ad Operations Specialist The Ad Operations Specialist is responsible for the successful execution of campaigns across multiple product lines and content management systems ensuring advertising campaigns are implemented accurately and on time. This individual will have strong attention to detail, be flexible, be able to manage constantly changing...

  • Ad Operations Specialist

    4 weeks ago

    Cincinnati, United States Cypress HCM Full time

    Ad Operations Specialist The Ad Operations Specialist is responsible for the successful execution of campaigns across multiple product lines and content management systems ensuring advertising campaigns are implemented accurately and on time. This individual will have strong attention to detail, be flexible, be able to manage constantly changing...

  • Customer Success Manager

    1 day ago

    Cincinnati, United States Peterson Technology Partners Full time

    Job Description Location: Cincinnati, OH Hybrid Schedule: 3 days in office / 2 days at home weekly. The Hiring Manager would like for this person to be onsite for 1-2 weeks for training and work a hybrid schedule thereafter (in office Mon/Tue/Thurs; remote Wed/Fri). Shift: 8:30AM-5:30PM Job Summary The Manager, Client Success is responsible for the execution...