IT Operations Manager

3 weeks ago

Fairfax, United States Addison Group Full time

DUTIES AND RESPONSIBILITIES

  • Assists in the creation and implementation of a company Computer Information Systems Standard Operating Procedures
  • Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other IT/CIS, data metrics and needs
  • Oversees security of systems, networks and enterprise information
  • Leads development and implementation process for the organization’s IT systems and departments
  • Developing and implementing IT policies, procedures, and best practices to ensure efficient and effective services and inquiry resolution.
  • Facilitates IT security audits or investigations with MSP
  • Collaborates with users, vendors, technicians, and managers to understand and assess computing and system needs and requirements.
  • Communicates the goals, policies, and procedures of the company to the CIS team; develops plans to implement these needs.
  • Evaluates current technology use and needs of the company and recommends software and hardware improvements.
  • Responsible for the daily and long-term management and tracking of all IT assets.
  • Audits and tracks existing duplicate programs and minimizes unnecessary usage.
  • Oversees backup, security, and user help systems.
  • Remains current on advances in technology.
  • Provides technical support to users.
  • Prepares and delivers operational or project progress reports.
  • Implements and oversees operational budget and expenditures with leadership.
  • Develop and maintain relationships with external IT vendors and service providers.



REQUIRED SKILLS / ABILITIES

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Thorough understanding of CIS principles, programs, policies, activities, and procedures.
  • Excellent organizational skills, with the ability to prioritize work.
  • Ability to explain technical problems and offer solutions to those without technological training.
  • Possesses a sense of urgency in pursuing completion of job responsibilities.
  • Resolves conflict in a professional manner.
  • Provides proper guidance and leadership for.
  • Conduct oneself in such a manner as will reflect credit upon the company and encourage others to do likewise.
  • Accepts change with a positive and aggressive attitude.

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