Help Desk Support Specialist

4 weeks ago


Elk Grove, United States VySystems Full time

Minimum 2 years professional technical troubleshooting expertise or proven technical ability

· Experience supporting customers via phone, e-mail, chat, and / or in person

· Passion for customer service and ownership of the customer experience, including comprehensive issue resolution

· Able to effectively tailor communication and style to differing audiences

· Able to self-manage and work independently in a fast-paced, constantly changing environment

· Thrives on a team where expertise is shared and feedback is welcome

· Effective time management, including ability to multitask, organize and prioritize

· Able to research and grasp technical information across multiple tools while talking with customers

· iOS, Smartphone, Tablet, PC or Mac experience

· Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

· Makes space to listen, learn, and amplify diverse perspectives and experience

· Actively seeks out opportunities to champion and celebrate inclusion and diversity


Qualification and Skills:


· Apple Certified Support Professional

· Cisco CCNA certification

· CompTIA A+ certification

· Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change



  • Elk Grove, United States Talent Groups Full time

    5+ Years of Experience in Help Desk Support. - **Key Skills Required: Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified **. - Install, configure, and maintain Mac OS/Windows 11 operating systems on desktops and laptops. - Effective and professional communication and interpersonal skills when dealing with a variety of customers...

  • IT Support Specialist

    3 weeks ago


    Elk Grove Village, United States Spectrum Staffing ServicesHRStaffers Inc. Full time

    Our client is seeking a dedicated IT Support Specialist to provide technical assistance to their end users. The ideal candidate will be responsible for resolving hardware, software, and network issues, ensuring prompt and effective support to maintain users' productivity. This role requires excellent communication skills, a customer-centric approach, and the...

  • IT Support Specialist

    2 weeks ago


    Elk Grove Village, United States Spectrum Staffing ServicesHRStaffers Inc. Full time

    Our client is seeking a dedicated IT Support Specialist to provide technical assistance to their end users. The ideal candidate will be responsible for resolving hardware, software, and network issues, ensuring prompt and effective support to maintain users' productivity. This role requires excellent communication skills, a customer-centric approach, and the...

  • Help Line Support

    1 week ago


    Elk Grove, United States Base36, Inc Full time

    Job Title: Help line Tier 1 Support Location: Elk Grove, CA (Onsite) - 5 days a week Duration: Fulltime Job Description: Key Skills - Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified · Minimum 2 years professional technical troubleshooting expertise...

  • Help Line Support

    2 days ago


    Elk Grove, United States Base36, Inc Full time

    Job Title: Help line Tier 1 Support Location: Elk Grove, CA (Onsite) - 5 days a week Duration: Fulltime Job Description: Key Skills - Mac OS, Mac technician, Apple certs, worked in Apple stores, Apple Certified · Minimum 2 years professional technical troubleshooting expertise...

  • Help Desk Analyst

    7 days ago


    Elk Grove, United States Red Oak Technologies Full time

    Helpdesk Analyst Located onsite in Elk Grove, CA **Candidates must be able to work onsite at client, 5 days a week** Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support. Technical Support, 2+ years, Is Required Written Communication, 2-5...

  • Help Desk Analyst

    1 month ago


    Elk Grove, United States Red Oak Technologies Full time

    Helpdesk AnalystLocated onsite in Elk Grove, CA**Candidates must be able to work onsite at client, 5 days a week**Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.Technical Support, 2+ years, Is RequiredWritten Communication, 2-5 years, Is...

  • Help Desk Analyst

    1 month ago


    Elk Grove, United States Red Oak Technologies Full time

    Helpdesk AnalystLocated onsite in Elk Grove, CA**Candidates must be able to work onsite at client, 5 days a week**Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.Technical Support, 2+ years, Is RequiredWritten Communication, 2-5 years, Is...


  • Elk Grove, United States AutoZone, Inc. Full time

    The Customer Compliance Support Specialist is responsible for researching and analyzing subscriber accounts to ensure online product security compliance. This person will proactively research small groups and identify opportunities to increase sales, Support Specialist, Compliance, Support, Compliance Manager, Specialist, Customer, Automotive, Business...


  • Elk Grove, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...


  • Elk Grove, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...


  • Elk Grove, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...


  • Elk Grove, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...


  • Elk Grove, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...


  • Elk Grove, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...


  • Elk Grove, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...


  • Elk Grove, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...

  • IT Support Specialist

    2 weeks ago


    Willow Grove, United States RX2 Solutions Full time

    TITLE: IT Support Specialist TYPE: Contract to Hire LOCATION: 100% Remote (HQ is near Willow Grove, PA) START DATE: Immediate SHIFT: Wednesday-Saturday 9:30am-8pm (4, 10-hour shifts per week with a 30-minute unpaid lunch) TRAINING SCHEDULE: Monday-Friday 9am-5:30pm (training is fully paid and can last up to 6 months) ***MUST be able to consistently work the...


  • Willow Grove, United States RX2 Solutions Full time

    TITLE: IT Support SpecialistTYPE: Contract to HireLOCATION: 100% Remote (HQ is near Willow Grove, PA)START DATE: ImmediateSHIFT: Wednesday-Saturday 9:30am-8pm (4, 10-hour shifts per week with a 30-minute unpaid lunch)TRAINING SCHEDULE: Monday-Friday 9am-5:30pm (training is fully paid and can last up to 6 months)***MUST be able to consistently work the entire...


  • Willow Grove, United States RX2 Solutions Full time

    TITLE: IT Support SpecialistTYPE: Contract to HireLOCATION: 100% Remote (HQ is near Willow Grove, PA)START DATE: ImmediateSHIFT: Wednesday-Saturday 9:30am-8pm (4, 10-hour shifts per week with a 30-minute unpaid lunch)TRAINING SCHEDULE: Monday-Friday 9am-5:30pm (training is fully paid and can last up to 6 months)***MUST be able to consistently work the entire...