Help Desk Support Specialist
4 weeks ago
Minimum 2 years professional technical troubleshooting expertise or proven technical ability
· Experience supporting customers via phone, e-mail, chat, and / or in person
· Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
· Able to effectively tailor communication and style to differing audiences
· Able to self-manage and work independently in a fast-paced, constantly changing environment
· Thrives on a team where expertise is shared and feedback is welcome
· Effective time management, including ability to multitask, organize and prioritize
· Able to research and grasp technical information across multiple tools while talking with customers
· iOS, Smartphone, Tablet, PC or Mac experience
· Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
· Makes space to listen, learn, and amplify diverse perspectives and experience
· Actively seeks out opportunities to champion and celebrate inclusion and diversity
Qualification and Skills:
· Apple Certified Support Professional
· Cisco CCNA certification
· CompTIA A+ certification
· Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
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