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Help Desk Analyst

4 months ago

Elk Grove, United States Red Oak Technologies Full time

Helpdesk Analyst

Located onsite in Elk Grove, CA

**Candidates must be able to work onsite at client, 5 days a week**

Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.

Technical Support, 2+ years, Is Required

Written Communication, 2-5 years, Is Required

Mac OS X, 2-5 years, Is Required

Time Management, 2-5 years, Is Required

Communication Skill, 2-5 years, Is Required

Problem Solving, 2-5 years, Is Required

iOS 2-5 years, Is Required

Additional Preferred skills

Apple Certified Support Professional

Cisco CCNA certification

CompTIA A+ certification

Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change