IT Support Specialist

4 weeks ago


Elk Grove Village, United States Spectrum Staffing ServicesHRStaffers Inc. Full time

Our client is seeking a dedicated IT Support Specialist to provide technical assistance to their end users. The ideal candidate will be responsible for resolving hardware, software, and network issues, ensuring prompt and effective support to maintain users' productivity. This role requires excellent communication skills, a customer-centric approach, and the ability to troubleshoot and resolve technical problems efficiently.

RESPONSIBILITIES Respond to help desk tickets and provide technical support to end users via phone, email, or in person Diagnose and resolve hardware, software, and network issues Install, configure, and upgrade desktops, laptops, printers, and other peripherals Set up and configure software applications and troubleshoot related problems Billing which is IT invoice management Assist with IT asset management and inventory control Collaborate with other IT team members to escalate and resolve complex issues Maintain accurate records of support activities and solutions Ensure compliance with company policies and security standards

QUAKIFICATIONS Proficiency in Windows operating systems Knowledge of Microsoft Office Suite and productivity applications (Microsoft 365) Familiarity with hardware components and troubleshooting techniques Strong problem-solving and analytical skills Excellent communication and customer service skills Ability to prioritize and manage multiple tasks effectively

Preferred Qualifications: Experience with remote desktop support tools (e.g., TeamViewer) Basic understanding of networking concepts (TCP/IP, DNS, DHCP)

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