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IT Support Specialist
4 weeks ago
Our client is seeking a dedicated IT Support Specialist to provide technical assistance to their end users. The ideal candidate will be responsible for resolving hardware, software, and network issues, ensuring prompt
and effective support to maintain users' productivity. This role requires excellent communication skills, a customer-centric approach, and the ability to troubleshoot and resolve technical problems efficiently.
RESPONSIBILITIES
Respond to help desk tickets and provide technical support to end users via phone, email, or in person
Diagnose and resolve hardware, software, and network issues
Install, configure, and upgrade desktops, laptops, printers, and other peripherals
Set up and configure software applications and troubleshoot related problems
Billing which is IT invoice management
Assist with IT asset management and inventory control
Collaborate with other IT team members to escalate and resolve complex issues
Maintain accurate records of support activities and solutions
Ensure compliance with company policies and security standards
QUAKIFICATIONS
Proficiency in Windows operating systems
Knowledge of Microsoft Office Suite and productivity applications (Microsoft 365)
Familiarity with hardware components and troubleshooting techniques
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to prioritize and manage multiple tasks effectively
Preferred Qualifications:
Experience with remote desktop support tools (e.g., TeamViewer)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
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