Banquet Captain

6 days ago

St Louis, United States AccorHotel Full time

Reports To: Banquet Manager

General Purpose: The Banquet Captain leads the event staff during a specific event ensuring that Banquet Servers and Bartenders can operate efficiently while providing exceptional guestfocused service.

Specific Responsibilities:

  • Meets client needs and exceeds client expectations to execute each event successfully.
  • Creates a positive and motivated atmosphere for teammates.
  • Provide leadership support to banquets and catering teams.
  • Develops and maintains a good working relationship with guests groups and teammates from other departments.
  • Communicate verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between B&C and hotel/restaurant/etc.
  • Knows and understands procedures terminology and techniques used in the B&C department.
  • Demonstrates knowledge of ingredients of all food and beverage items served and available for a function.
  • Manages execution of onsite events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
  • Oversees setup/teardown details and processes.
  • Interacts with the onsite contact and assists with impromptu requests; confidently answers client questions and solves client problems.
  • Confidently answers staff questions resolves issues during events and remains calm in chaotic situations.
  • Monitors staffing and scheduling making adjustments to minimize expenses while ensuring an exceptional event.
  • Performs any task related to the execution and running of events including filling in for event servers as necessary.
  • Completes a walkthru after every event.
  • Completes endofevent paperwork including but not excluded accounting inventory payroll report etc.
  • Summarize the event in the Banquet Captain Log with a concise written report of event details.
  • Knows and speaks knowledgeable about products features and services offered by hotels and restaurants.
  • Provides excellent customer service to all hotel and restaurant guests not just those attending the event.
  • Reports to work on time and ready to work scheduled shifts.

Qualifications :

  • Able to work flexible hours (nights weekends).
  • Responsible dependable punctual organized.
  • Strong math skills.
  • Strong communication skills; must be able to speak read and understand English.
  • Clean and professional appearance.
  • Demonstrates enthusiasm for all things 21c
  • Must pass a background check.

Physical Requirements:

  • Must be able to carry a fullservice tray comfortably.
  • Must be able to stand and walk for long periods of time.
  • Must be able to lift at least 50 pounds.

Remote Work :

No


Employment Type :

Parttime

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