Customer Service Executive

2 weeks ago


New York, United States Hexaware Technologies Full time

Remote work opportunity in EST time zone


Education:

Mandatory: Has atleast completed 2 years College Degree


Experience

  • Freshers or Customer facing roles for a minimum duration of 6 months – Email or Chat
  • Health care experience preferred


Customer Focus:

  • Demonstrates a strong customer service orientation
  • Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept


Soft Skills:

  • Ability to read, write, and understand English fluently
  • Ability to type a minimum of 25 to 30 words per minute
  • Ability to handle difficult or irate customers effectively
  • Ability to set expectations and deliver information in a positive and articulate way
  • Investigates and takes action to meet customer’s needs
  • Solves routine problems effectively, gathering the information necessary from the customer
  • Applies systematic approach to solving problems
  • Professional and positive in interactions with others and can establish rapport quickly
  • Treats others with courtesy and respect
  • Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals


Mandatory:

  • Should be ready to work in flexible shifts
  • Adherence to company policies, rules and regulations
  • To follow quality processes thoroughly using checklist standards
  • Responsible for complying with all QMS and ISMS Policies and procedures



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