Data Center Tech II
4 weeks ago
Qualifications
• 1-2 years’ experience in a 24x7 data center environment
• Must have a high school diploma or equivalency
• Years Of Related Experience
• Years of experience < 1 year
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Responsibilities
• This role will work 6pm to 6am for 7 days on and 7 days off
• They monitor, identify, troubleshoot and escalate customer-facing issues within the Data Center escalation structure for servers, databases, and applications
• The Data Center Tech utilizes automated scripts, monitoring systems, and written procedures to run the day to day operation of lottery systems
• These operations include compiling and printing system status reports, processing draws, and nightly processing
• On the job training will be provided to support proprietary system
• Provide 1st and 2nd level support by troubleshooting, analyzing and resolving most incidents
• Operates and monitors Windows Server and Linux based systems using established procedures
• Monitor production environment and troubleshoot critical issues and escalate, if needed
• Utilizes incident management ticketing systems to report and document issues
• Communicate via phone and electronic notification for escalation of major issues and critical events
• Initiate and assist on troubleshooting conference calls
• Completes shift checklists and status reports as required
• Perform basic networking troubleshooting
• Perform system processing utilizing established tools and procedures
• Respond to inquiries and requests for assistance from Lottery customers via email and/or inbound calls
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