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Operations Supervisor

3 months ago

Detroit, United States Ambassador Bridge Full time

The Ambassador Bridge in Windsor is seeking an Operations Supervisor, who will be responsible for the complete operation and overseeing multiple employees.


Operations Supervisors work a 28 day rotational 12 hour schedule on either day or midnight shift. Each set of shifts during the rotational schedule will always be separated by 3 to 7 consecutive days off, which will vary based on shift cycle.


Essential Job Functions:

  • Report current traffic and weather conditions, and ensure the smooth running of day-to-day operations
  • Monitor traffic flow and construction projects to coordinate lane configurations and employee coverage
  • Interact with the public, contractors, tenants and outside government agencies
  • Assign and train employees for toll, traffic and general maintenance positions
  • Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
  • Prepare employee documents
  • Assist in filling in for subordinate functions during emergency situations
  • Monitor traffic flow and construction projects to coordinate lane configurations and employee coverage
  • Supervise the processing of toll collections
  • Other projects and tasks as assigned by manager


Requirements:

  • Must be 18 years of age
  • Ability to stand for long periods of time, walk long distances, work in all weather conditions including varying climates of heat, cold, rain and snow, and operating company vehicles
  • Availability to work all days and shifts for a 24/7 operation
  • Must be bondable
  • High level oral and written communication skills
  • High level analytical ability for problem solving
  • High level interpersonal skills to work effectively with all levels of the organization
  • Must have ability to work efficiently with time management and organizational skills


Qualifications:

  • Experience supervising at least 5 – 10 employees
  • High School diploma or equivalent
  • Associates or Bachelor’s degrees in Business or related degree preferred
  • Experience supervising employees in a union environment a plus