Fine Jewelry Sales Associate

5 days ago


Toms River, United States Gemsmith Inc. Full time

Retail Sales Representative

Provide excellent customer service while working in a creative, fashion design environment of a small family-owned business. Learn about all aspects of the retail fine jewelry industry from the ground up. No experience is necessary, we will train. Candidates with strong, friendly communication skills who can make customers feel welcome in our store will thrive. You will help identify client needs, answer questions about our fine jewelry, schedule and facilitate repair and appraisal services as well as consulting with our specialists to fully service our clientele. A positive attitude and a desire to promptly resolve potential customer issues will propel your position in our business. If you are able to ensure that customers leave our showroom happy, you will contribute to the store’s profitability. The salary is commensurate with experience, skills and contributions to the business' bottom line. The potential for growth is encouraged for motivated candidates. An interest in fine jewelry is expected. Ultimately, we try to nurture and develop your best assets to specialize your position within our company. Everyone is a salesperson, but we all have a specialty as well. We look forward to discovering and developing yours.


Responsibilities

  • Greet and direct customers
  • Provide accurate information (e.g. fine jewelry knowledge as it relates to gemstones, fine metals as well as identifying repair and appraisal requirements when viewing customer jewelry.)
  • Answer customers’ questions about fine jewelry.
  • Manage returns of merchandise
  • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new additions to our designer line and estate gallery
  • Fielding phone calls

Skills

  • Familiarity with consumer behavior principles (willing to train)
  • Basic math skills (addition, subtraction and percentages with a calculator)
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Strong verbal skills
  • Attention to detail
  • High school degree

Job Types: Part-time, Full-time

Benefits:

  • Employee discount
  • Paid time off

Schedule:

  • 7.5 and 8.5 hour shift
  • Day shift
  • Some Holidays
  • Tuesday to Sunday
  • Availability Sunday
  • Minimum of 3 days/week or up to 5 days/week

Ability to commute:

  • Toms River, NJ 08753: Ability to reliably commute before starting work (Required)

Work Location: In person



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