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Order Management Associate

2 months ago

Fall River, Massachusetts, United States Blount Fine Foods Full time
Job Summary

The Customer Solutions Representative I is a key member of the Blount Fine Foods team, responsible for providing exceptional sales support and order management services to our customers. This role requires strong communication and problem-solving skills, as well as the ability to work effectively with various stakeholders, including customers, sales teams, brokers, and Blount operations/logistics teams.

Key Responsibilities:
  • Process Customer Orders: Accurately and efficiently process customer orders, ensuring timely and accurate delivery of products.
  • Provide Sales Support: Offer sales support to customers, including answering questions, resolving issues, and providing product information.
  • Collaborate with Cross-Functional Teams: Work closely with sales teams, brokers, and Blount operations/logistics teams to ensure seamless order fulfillment and customer satisfaction.
  • Manage Order Fulfillment: Oversee the order fulfillment process, ensuring that customer orders are accurately processed and delivered in a timely manner.
Requirements:
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, sales teams, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve customer issues in a timely and effective manner.
  • Attention to Detail: High level of attention to detail, with the ability to accurately process customer orders and manage order fulfillment.