Patient Care Coordinator

Opportunities with CARE Counseling, part of the Optum family of businesses. CARE Counseling strives to marry the community and support of mental health centers with the competitive compensation of private practices. Our team is defined by its pursuit of excellence, open communication and flexibility, ensuring not only the growth of our clients but also the personal and professional development of our staff. If you‘re looking to make a tangible impact in mental health while enjoying a culture that celebrates learning, achievement and work-life balance, CARE Counseling is where you belong. Join us to start Caring. Connecting. Growing together.

This position reports directly to the Director of Sites and will interact on a regular basis with other staff, clients, vendors, and external customers. This position works cooperatively with other organizational staff. This role is responsible for delivering exceptional administrative duties for the organization with minimal supervision and ensuring assigned areas run effectively. Key areas of responsibility include client relations, appointment coordination, general billing support, general housekeeping, and office administration while maintaining department and organizational standards.

This position is full-time. Employees are required to work during our normal business hours of 7:00am - 4:00pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 11671 Fountains Dr, Suite 200, Maple Grove, MN 55369.

We offer weeks of on-the-job training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Support the organization’s Mission, Vision and Values
• Welcome clients, ascertain the purpose of their visit, check them in and direct them accordingly; maintain professional boundaries and discretion with clients and staff
• Schedule client appointments, manage cancellations or rescheduling, and send appointment reminders
• Accurately enter client information into electronic medical record system, ensuring up-to-date records. Responsible for creating and maintaining efficient records management, documentation and filing systems that support organizational compliance needs
• Answer phone calls, respond to emails, and relay messages to appropriate staff members and referral partners
• Maintain accurate client records in client’s medical record, ensuring all appropriate forms are completed and documented appropriately
• Handle billing processes, accept payments, and follow appropriate billing procedures in electronic medical record
• Verify insurance coverage and ensure proper data is collected in order to ensure payment processing
• Ensure all activities comply with legal, professional, and ethical standards
• Ensure the security of the electronic medical record by following protocols and maintaining confidentiality
• Keep the reception area tidy and stocked with necessary supplies, manage the waiting area throughout the week. Maintain clean and presentable spaces within the clinic, including light housekeeping and stocking
• Perform clerical duties including copying, scanning, mailing, filing and transport as needed
• Assist with administrative projects and support various departments as needed
• Coordinate with site directors and leaders to ensure communication of facilities issues and needs
• Screen sensitive and confidential items that can be routinely handled and prepare appropriate responses or direct to appropriate party based on clinic protocols
• Abide by Health Insurance Portability and Accountability Act (HIPAA) guidelines associated with client privacy and documentation requests
• Attend all required and assigned meetings and trainings, Being punctual for work and meetings, and other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience working in a front service desk OR administrative assistant role
• Experience effectively presenting information and responding to questions from internal and external customers which includes staff, managers and clients
• Experience reading and understanding common terminology of the mental health field
• Experience reading and interpreting information with the ability to share with others as needed
• Experience reading, interpreting, applying and modeling general information from policy and procedure manuals and other compliance-related information
• Experience working independently and prioritizing with the ability to collaborate with others
• Experience using a computer and standard business, and other work-related software with minimal instruction
• Basic understanding of Microsoft products (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, etc.)
• Position requires that employees have their own reliable transportation
• Ability to drive a car to perform and / OR attend work-related functions. Employee will be reimbursed mileage according to the corporate reimbursement schedule if using a personal vehicle for work related purposes
• Ability to work during our normal business hours of 7:00am - 4:00pm CST, including the flexibility to work occasional overtime, based on the business need

Preferred Qualifications:

• Prior experience working in the field of mental health or health care
• Experience in a patient facing setting
• Experience with scheduling

Soft Skills:

• Clear and concise written, verbal and interpersonal communication skills that produce desired results
• Active listening, decision-making and customer service capabilities
• Capable of demonstrating an understanding of and being sensitive to serving a culturally diverse population
• Ability to learn and apply newly acquired skills, knowledge, and feedback while recognizing the need to adapt based on presented work situations. Ability to consolidate feedback to enhance individual job performance and make recommendations to the organization
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
• Ability to maintain confidentiality and comply with professional ethics and standards of practice
• Excellent time management, organizational and administrative skills with the ability to manage multiple projects simultaneously

Physical and Work Environment:

• While performing the duties of this position the person is regularly required to walk, bend, crouch and successfully demonstrate the ability to write and use a computer for long periods of time
• Successful performance requires vision abilities to read charts, files, reports, and other work-related forms in both paper and electronic format
• Employees in this position may need to regularly lift at least 10 lbs. and up to 25 pounds occasionally and may need to exert themselves while performing the above-mentioned duties
• Reasonable accommodations will be made as needed to assure staff is safe. Assistance will be provided if employee is unable to complete a task

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED