Desktop Support Specialist

5 days ago


Troy, United States EPITEC Full time

Position:

Desktop Support Specialist



Location:

Onsite - Troy, MI



Job Type:

1-year W2 contract with the potential to be extended



Compensation:

$25-$28/hr



Description and Responsibilities:

Primary Functions and Responsibilities (including but not limiting to):

  • Provide Tier 1 Service Desk support, software and hardware support.
  • Monitor the Service Desk portal for tickets assigned, prioritize, and respond quickly and effectively to requests received.
  • Troubleshoot problems and support requests received through our ticketing system, phone calls and emails.
  • Provide resolution support via phone, email, & remote access.
  • Collaborate with other technology teams to resolve and maintain escalations and system operability.
  • Always present yourself in a professional, friendly, and courteous manner when working with customers.



Qualifications:

Must Haves:

  • 2+ years of experience in a service desk (or similar) supporting business end-users.
  • Experience with Windows 10, Group Policy, Active Directory.
  • Experience with LAN and WAN technologies.
  • Ability to be a team player, working well with others.
  • Experience in delivering excellent customer service.
  • Strong troubleshooting organizational multi-tasking skills.
  • Honesty, integrity, and empathy.
  • Excellent communications skills, both orally and written.
  • A positive attitude.
  • Flexibility to work off hours as needed for coverage.

Nice to Have:

  • Delivery of IT support services in the Banking industry.
  • Knowledge of best practice in ITSM
  • ITIL Foundation or higher certification.


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