Desktop Support Specialist
5 days ago
Position:
Desktop Support Specialist
Location:
Onsite - Troy, MI
Job Type:
1-year W2 contract with the potential to be extended
Compensation:
$25-$28/hr
Description and Responsibilities:
Primary Functions and Responsibilities (including but not limiting to):
- Provide Tier 1 Service Desk support, software and hardware support.
- Monitor the Service Desk portal for tickets assigned, prioritize, and respond quickly and effectively to requests received.
- Troubleshoot problems and support requests received through our ticketing system, phone calls and emails.
- Provide resolution support via phone, email, & remote access.
- Collaborate with other technology teams to resolve and maintain escalations and system operability.
- Always present yourself in a professional, friendly, and courteous manner when working with customers.
Qualifications:
Must Haves:
- 2+ years of experience in a service desk (or similar) supporting business end-users.
- Experience with Windows 10, Group Policy, Active Directory.
- Experience with LAN and WAN technologies.
- Ability to be a team player, working well with others.
- Experience in delivering excellent customer service.
- Strong troubleshooting organizational multi-tasking skills.
- Honesty, integrity, and empathy.
- Excellent communications skills, both orally and written.
- A positive attitude.
- Flexibility to work off hours as needed for coverage.
Nice to Have:
- Delivery of IT support services in the Banking industry.
- Knowledge of best practice in ITSM
- ITIL Foundation or higher certification.
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