Technology Support Specialist- Troy, Michigan
2 weeks ago
Job#:
Job Description:
Our great client in Troy, MI has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to [email protected].
Specifically, you will be responsible for:
Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
Managing proprietary software changes and the introduction of new and highly complex technologies
Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
The resolution of all field computer associated problemsLeveraging a ticketing system to manage workflow
Working occasionally with vendors; tracking service agreements
Maintaining appropriate inventory to get new users up and running in short order
Bring Your Best What this role needs:
To meet the basic qualifications for this role you must have:
2 years of Level 1 Help Desk experience
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
To be a strong fit for theTechnology Success Specialistopportunity, you will have:
An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
2+ years of Level 1 and 2 Help Desk experience preferred
Demonstrated success troubleshooting PC related problems in a Windows environment
Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
Answer basic troubleshooting questions for desktop computers / laptops
Support and maintain a LAN/Server
Install system changes
Provide sign-on maintenance/assistance
Set-up and maintain networked computers
Order network office computers and track maintenance agreements
Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
Experience working with vendors preferred
Ability to travel locally to the corporate and district offices
In addition to your technical skills, success will require the following core competencies and characteristics:
Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
Strong written and verbal communication skills
The ability to balance multiple priorities; strong demand management skills
EEO Employer
Apex Systems is an equal opportunity employer.
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