Scheduling Coordinator

1 week ago

Cedar Rapids, United States Mercy Cedar Rapids Full time

Job TitleThis position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.Job Duties/Essential FunctionsReceives and handles telephone communications accurately and timelyCoordinates scheduling patientsCompletes data entry from procedural records in an accurate and timely fashionImplements changes and assists with revisions on patient orders and requestsOrganizes and prioritizes daily work effectivelyReceives and directs visitors within the department as indicatedNavigates the electronic medical record efficiently, orders procedures and locates documentation as necessaryPromotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge plannersFollows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Department Specific DutiesCoordinates scheduling for Digestive Health after hoursCalls in staff for emergency cases as indicatedRefers conflicts and procedural questions to Nurse Manager/Charge RNResponds to real/potential problems based on urgency related to surgery scheduleReviews and updates surgery schedules dailyUtilizes computer system to run requested reports for physicians, administration and quality initiativesKnowledge, Skills and AbilitiesRole models exemplary customer service skills both verbally and non-verbally in person and on the phone.Creates welcoming environment for all healthcare team membersRemains focused in stressful situations and performs multiple tasks quicklyHandles multiple priorities in a distracting environmentAbility to work in close proximity to othersManages anger/fear/hostilityProfessional ExperienceTwo years of health care and/or secretarial experience preferredStrong computer skills requiredEducationHigh School Diploma or equivalent preferredMedical Assisting Diploma, Associate of Applied Science Degree preferredMedical Terminology strongly preferredLicensure, Certification, RegistrationAmerican Heart Association Basic Life Support (BLS) required as specified per department guidelines listed above.Pay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

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