Scheduling Coordinator

1 week ago

Grand Rapids, Michigan, United States Miller Orthodontics Full time $40,000 - $60,000 per year

Summary of Position: 

The Scheduling Coordinator / Marketing Assistant is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors.  This role is vital and requires a high level of attention to detail and organization in a fast-paced environment. 

Essential Job Function: 

  • Schedule, authorize and send pertinent medical records/orders for appointments 
  • Maintain a positive and friendly attitude and deliver excellent customer service to patients 
  • Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness 
  • Be receptive to training and coaching on best practices 
  • Maintain an organized working space  
  • Coordinate with other team members and doctors as needed for scheduling issues or questions 
  • Support with marketing outreach plan for referring dentists, schools and community organizations.
  • Send email and text blasts to patients for announcements and one-off promotions prn, using the practice's CRM tool.
  • Schedule social media posts (Facebook, Instagram, and other new channels as they arise) in advance, scheduling ~3 posts per week to each channel. Maintain and execute content strategy unique to the style and audience of each channel.
  • Respond to Facebook and Instagram messages in a timely manner, using professional brand voice, and handle any requests that come through these channels.
  • Other duties as required as they relate to the position 

 Knowledge, Skills and Abilities: 

  • Understanding of best practices in the industry as it relates to schedule coordination and patient intake 
  • Excellent customer service experience  
  • Marketing experience preferred but will consider those who are marketing and referral-minded
  • Have excellent written and oral communication skills  
  • Compassion and high level of service for our patients, parents, and staff 
  • Integrity, always doing the right thing 
  • Dependable, reliable to be at work when scheduled 
  • Attention to detail 
  • Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines 
  • Professional manner and appearance at all times 
  • Computer skills: Microsoft office and Web Browser  
  • Telephone skills: Proper telephone etiquette and information gathering skills 

 Education and Experience 

  • High-School Diploma Required 
  • 1-3 Years Relative Experience 

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link.

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