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Voice Engineer

3 months ago

Bethesda, United States Gateway Technical Services, dba DSN Full time

Voice Engineer - government contract must be able to pass background check

Duration: Approx. 10 months, with the potential to extend for an additional year

Location: Local to Bethesda MD (some on-site requirements) 1 to 2 days a week onsite

 

Responsibilities/ Skills/Experience Required: Junior Teams Voice Engineer responsible for designing, deploying, and maintaining our voice communication systems, including VoIP, unified messaging, and teleconferencing. The focus for this role will be to support a federal enterprise-wide migration from Skype for Business to MS Teams.

The Microsoft Teams Voice Engineer is familiar with telecommunication technologies and has experience in Microsoft Teams, Microsoft 365, and PowerShell.

Able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing,

Manage Teams-certified devices, audio/video conferencing, and voice migration.

Collaborates with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams and works with administrators for other workloads, including networking, identity, licensing, security, and compliance.

Familiar with Skype for Business to Microsoft Teams Migration.

Provide Tier 2 technical support for voice-related issues, and maintain voice communication systems, including VoIP, unified messaging, and teleconferencing.

Configure, manage and troubleshoot Cisco Unified Communications Manager, Unity Connection, and IM&P. Develop and maintain voice network documentation, diagrams, and procedures.

Work with cross-functional teams to identify and resolve voice communication system issues, including routing, quality, capacity, and security issues.

Collaborate with network and system engineers to ensure our voice communication systems' high availability, reliability, and scalability.

Participate in planning and implementing upgrades and migrations of voice communication systems.

Maintain a deep understanding of emerging technologies and industry trends related to voice communication systems.