Patient Registration Representative
3 weeks ago
Job Title: ED Registration I
Job Summary:
We are seeking a motivated and detail-oriented individual to join our team as an ED Registration I. In this role, you will be responsible for managing onsite patient registration, arrival processes, discharge procedures, and insurance validation with occasional guidance. You will help resolve issues related to billing, insurance, and payments, providing excellent customer service to patients throughout their healthcare experience.
Key Responsibilities:
- Perform all assigned registration and administrative functions according to departmental policies and guidelines.
- Ensure accurate entry of patient data into admissions, discharge, transfer, and billing systems.
- Provide timely updates and support to patients in waiting rooms, exam rooms, and before discharge.
- Request payments and offer information on payment plans for account balances as necessary.
- Assist with problem resolution related to registration, billing, and insurance verification.
Technical Capabilities:
- Documentation (Novice): Ensure all documentation is accurate, complete, and compliant.
- Critical Thinking (Novice): Use objective analysis to evaluate issues and form sound judgments.
- Data Entry (Novice): Efficiently transcribe information into electronic systems following instructions.
- Customer Service (Novice): Stay focused on customer needs and provide responsive service.
- System Knowledge (Novice): Basic understanding of system operations and technical support.
Core Accountabilities:
- Organizational Impact: Perform routine tasks with occasional guidance that may impact team performance.
- Problem Solving: Utilize discretion and research to resolve routine issues.
- Knowledge Application: Apply established standards and procedures relevant to your job.
- Team Interaction: Provide guidance to entry-level co-workers as needed.
Core Capabilities:
- Supporting Colleagues:
- Develop self and others by identifying development opportunities.
- Build and maintain relationships across departments.
- Communicate effectively and share information openly.
- Delivering Excellent Services:
- Serve others with compassion, understanding their needs and delivering quality service.
- Solve routine problems and offer meaningful advice.
- Ensuring High Quality:
- Perform high-quality work and ensure adherence to safety and regulatory requirements.
- Managing Resources Effectively:
- Demonstrate accountability for your work and take responsibility for organizational resources.
- Make data-driven decisions to achieve accurate and timely results.
- Fostering Innovation:
- Generate new ideas to improve daily operations and adapt to changes.
- Utilize technology effectively to enhance performance.
Qualifications:
- Education: High School Diploma or GED required.
- Experience: Minimum 2 years of relevant work experience in administrative or healthcare settings preferred.
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