Senior Principal

2 months ago

Richardson, United States Infosys Consulting Full time

Senior Principal – Workforce Transformation (Utilities Sector)

Infosys Consulting Workforce Transformation practice is seeking experienced and visionary Organizational Change and Learning Senior Principal Consultants to lead our efforts addressing the evolving challenges and opportunities in the Utilities Industry, as well as sales and practice development. This role covers the entire utilities value chain from generation, transmission, and distribution through customer service and support.

About the Role

As a Senior Principal, you will anchor proposal preparation and engagement delivery efforts for organization change, learning and human capital tracks on major transformation programs in the utilities industry. You will lead the development of solutions, be accountable for delivery, and guide teams on project processes and outcomes. You will collaborate and interface with senior clients daily to build confidence and guide the team in aligning deliverables to business needs while mitigating business risks.

Key Roles and Responsibilities:

  • Develop and articulate a strategic vision for addressing key industry risks, including the evolving energy mix, technological innovations, artificial intelligence, and regulatory and climate impacts
  • Provide thought leadership on utilities industry trends, challenges, and opportunities
  • Lead the development and deployment of organization change digital solutions across the utilities value chain
  • Implementing advanced CIS to enhance customer engagement, billing accuracy, and service reliability
  • Deploying MDM solutions for real-time monitoring, accurate billing, and efficient energy usage analysis
  • Enhancing field network infrastructure with IoT devices and smart grid technologies to improve monitoring and control
  • Seamlessly integrating disparate systems across the enterprise to ensure real-time data flow and operational efficiency
  • Implementing cloud-based platforms including S4HANA for scalable and flexible enterprise solutions, enhancing collaboration and data accessibility
  • Ensuring robust cybersecurity measures to protect enterprise data and infrastructure from cyber threats.
  • Utilizing advanced analytics and AI to understand customer behavior and preferences, offering personalized services and proactive communication
  • Developing platforms to enable peer-to-peer energy trading, integrating distributed energy resources into the energy market
  • Ensuring solutions align with regulatory requirements and support sustainability goals
  • Deploying mobile applications for real-time data access, communication, and task management, improving field service efficiency and response times
  • Implementing advanced work management systems to optimize scheduling, resource allocation, and task execution
  • Ensuring all solutions comply with local, state, and federal regulations, including data privacy and cybersecurity standards
  • Develop strategies to mitigate climate impacts, such as integrating renewable energy sources and enhancing energy efficiency
  • Mentor and develop team members, providing opportunities for professional growth and advancement
  • Build of HCM/Payroll/Time and Change tracks team through mentoring, training and on the job coaching.
  • Identify and pursue new business opportunities within the utilities sector
  • Contribute to the development of marketing strategies and sales initiatives

Skills and Experience:

  • Extensive knowledge of the utilities value chain, including generation, transmission, distribution, and retail
  • Deep understanding of emerging energy trends, technological innovations, and industry risks
  • Proven experience in utilities sector
  • Demonstrated ability to lead large-scale digital transformation projects
  • Proficiency in digital solutions such as S4, Oracle Cloud, CIS, MDM, mobility solutions, and field network solutions
  • Knowledge of artificial intelligence, risk-based asset management, and situational awareness tools
  • Expertise in enterprise integration, cloud solutions, AI, machine learning, and cybersecurity
  • Familiarity with regulatory frameworks and compliance requirements in the utilities sector
  • Experience in developing strategies to address climate impacts and sustainability
  • Ability to develop and execute strategic plans to drive business growth

Basic Qualifications:

  • 10+ years of end-to-end of HCM/Payroll/Time and Change experience for ERP-enabled transformation programs.
  • At least 3 full-life-cycle technology implementations in key of HCM/Payroll/Time and/or Change roles.
  • At least 1 full-life-cycle technology implementation in lead of HCM/Payroll/Time and/or Change tracks role.
  • Track record of consulting sales and business development, including delivering on quantitative financial targets.
  • Track record of consulting practice building and offerings/IP development; demonstrated thought leadership
  • Strong oral, written communications skills, presentation skills and interpersonal skills
  • Comfort with change and ambiguity; ability to flex approach to changing external stimuli.
  • Ability to travel 50%plus.
  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply. Infosys will not sponsor H-1B or other work authorization for this role at this time.

About Us

Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:

  • Ability to design and implement end-to-end solutions at scale
  • A flat organization structure with direct access to our senior-most leaders
  • An entrepreneurial environment full of bright, highly motivated consultants
  • Opportunities for motivated consultants to impact local communities
  • The ability to design your career and drive your professional learning and development
  • A truly global culture

We have offices in over 20 countries. Our U.S. hub office cities are Atlanta, Boston, Chicago, Dallas, Houston, New York, Seattle and San Francisco.Visit for more information.


Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:-

  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability

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