Store Protection Specialist

2 weeks ago

Bellingham, United States Ross Stores Full time

Our values start with our people, join a team that values you

We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers.; The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership.; Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage.; Must embrace Company values and have a mentality to protect the Ross treasure.

ESSENTIAL FUNCTIONS:

Maintaining Safe ; Secure Environment:

  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
  • Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.


Developing Great Teams ; Partnerships:

  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
  • Treats all Customers and Associates with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times.; Recognizes Associates using Company recognition programs.
  • Regular involvement with internal and external partners.; May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
  • Other duties as assigned to support Loss Prevention initiatives.


Personal and Store Brand

  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance, in accordance with Company dress code.


Mitigating Theft ; Fraud:

  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends.; Effectively communicates to Store Leadership and Loss Prevention Leadership.
  • Adheres to Company policy for external theft response.
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.


Minimizing Operational Shortage:

  • Increases Store awareness on effective processes to minimize operational shortage.; Trains and educates Associates on shortage reduction initiatives.
  • Observes and validates proper checkout procedures for Customers and Associates.


COMPETENCIES:

  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns ; Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability ; Execution


QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • High School education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active Security Guard License preferred
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the Store team.
  • Excellent Customer service skills.
  • Proven ability to effectively resolve conflict.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.


PHYSICAL REQUIREMENTS/ADA:

  • Consistent timeliness and regular attendance.;;
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Must be able to raise or lower objects more than 25 lbs., from one level to another (includes upward pulling).
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
  • Certain assignments may require other qualifications and skills.


SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position.; It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.; Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long- Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.

The base pay range for this role is $17.78 - $18.28. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.RequiredPreferredJob Industries
  • Retail

  • Store Protection Specialist

    1 week ago

    Bellingham, United States Ross Stores Full time

    Our values start with our people, join a team that values you!We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting...

  • Asset Protection Specialist

    1 month ago

    Bellingham, United States Home Depot Full time

    Home Depot - JobID: 06ADF28A373F41FB8D3BE0BA62F13B77 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Asset Protection Specialist

    1 month ago

    Bellingham, United States Home Depot Full time

    Home Depot - JobID: F6F3AE3D901D464A8BBDB0B55DEF3237 [Loss Prevention / Security] As an Asset Protection Specialist at Home Depot, you'll: Prevent financial loss caused by theft and fraud; Support safety and environmental program compliance in your assigned store/multiple stores; Identify incidents of theft and fraud, review CCTV and exception reports,...

  • Store Protection Specialist

    3 weeks ago

    Bellingham, WA, United States Ross Stores Full time

    Our values start with our people, join a team that values you!We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting...

  • Auto Parts Store Associate

    3 weeks ago

    Bellingham, Washington, United States O'Reilly Auto Parts Full time

    Job Summary: We are seeking a skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. In this role, you will be responsible for delivering exceptional customer service and support in a retail environment. This includes supervising customer service levels, processing transactions, handling returns and exchanges, and ensuring that...

  • Store Experience Specialist

    1 week ago

    Bellingham, Washington, United States Big 5 Full time

    Store Associate Job Description">We are looking for a highly motivated and experienced Retail Sales Associate to join our team at Big 5. As a Store Associate, you will be responsible for performing sales and service throughout the store, ensuring a productive shopping experience for all customers, proposing add-on sales to customers, answering telephones,...

  • Retail Asset Protection Officer

    1 week ago

    Bellingham, Washington, United States Ross Stores Full time

    Why Join Ross Stores?We offer a comprehensive compensation package, including base salary, bonuses, and benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.We also provide opportunities for professional growth and development, with ongoing training and education programs designed to help you succeed in your role.About...

  • Store Leader 2

    1 month ago

    Bellingham, United States GameStop Full time

    At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create...

  • Fashion Retail Specialist

    1 week ago

    Bellingham, Massachusetts, United States Old Navy Full time

    Old Navy is seeking highly motivated individuals to fill the role of Fashion Retail Specialist. This position is an excellent opportunity for those who enjoy working in a fast-paced retail environment and are passionate about delivering exceptional customer service.About Old NavyAs a subsidiary of Gap Inc., Old Navy operates over 1,100 stores across North...

  • Customer Service Specialist

    1 week ago

    Bellingham, Washington, United States Spencer Gifts Full time

    Job Description:We are seeking a highly skilled Customer Service Specialist to join our team at Spencer Gifts. As a Sales Associate, you will play a vital role in maintaining exceptional guest services, efficiently operating point-of-sale systems, and supporting the store management team.Key Responsibilities:Generate sales and meet sales goals, resulting in...

  • Pet Care Specialist

    1 week ago

    Bellingham, Washington, United States Petco Full time

    Petco Pet Care SpecialistWe are seeking a highly motivated and animal-loving individual to join our team as a Pet Care Specialist. In this role, you will be responsible for ensuring the health and well-being of our live animals, providing exceptional customer service, and achieving sales goals.Key Responsibilities:Care for live animals by cleaning cages,...

  • Loss Prevention Specialist

    1 week ago

    Bellingham, Washington, United States Ross Stores Full time

    OverviewRoss Stores, the nation's largest off-price retailer, is seeking a highly skilled Loss Prevention Specialist to join our team. This role plays a critical part in ensuring the safety and security of our customers and associates across all store locations.The ideal candidate will possess excellent communication skills, be able to work effectively in a...

  • Driver Warehouse Specialist

    2 weeks ago

    Bellingham, Washington, United States Gensco Full time

    We are seeking a skilled Driver Warehouse Specialist to join our team at Gensco in Bellingham, WA. As a Driver Warehouse Specialist, you will be responsible for receiving, storing, and shipping products to customers across the Pacific Northwest. This role requires strong physical stamina, ability to lift up to 75 pounds, and willingness to work at heights up...

  • Floor Service Specialist

    1 week ago

    Bellingham, Massachusetts, United States Floor & Decor Full time

    About the RoleWe are seeking a skilled and enthusiastic Floor Service Specialist to join our team. As a key member of our sales floor team, you will be responsible for:• Providing excellent customer service and responding to customer inquiries;• Operating cash registers and handling transactions;• Restocking shelves and maintaining store displays;•...

  • Customer Service Specialist

    3 weeks ago

    Bellingham, Washington, United States Ross Stores, Inc. Full time

    Job OverviewIn this role as a Customer Service Specialist, you will be the face of Ross Stores, Inc. providing exceptional service to our valued customers. As a key member of our team, you will be responsible for creating a positive shopping experience that drives customer loyalty and retention.About UsRoss Stores, Inc. is a Fortune 250 company with over...

  • Customer Service Specialist

    1 week ago

    Bellingham, Washington, United States Walmart Full time

    Become a Customer Service Specialist with Walmart and take your career to the next level! As a Customer Service Specialist, you will be responsible for providing top-notch customer service and sales support to customers in the store. This role involves reviewing customer orders, locating and selecting merchandise on the salesfloor, ensuring customer orders...

  • Retail Sales Specialist

    1 week ago

    Bellingham, Washington, United States Hobby Lobby Full time

    We are seeking a talented Retail Sales Specialist to join our team at Hobby Lobby. As a key member of our sales floor, you will be responsible for providing exceptional customer service and promoting a positive shopping experience.Estimated Salary: $17.30 - $18.30 per hourIn this role, you will work closely with our customers to understand their needs and...

  • Cash Handling Specialist

    1 week ago

    Bellingham, Massachusetts, United States Floor & Decor Full time

    Floor & Decor is searching for a skilled Cash Handling Specialist to join our team. As a key member of our retail staff, you will be responsible for managing cash handling responsibilities, providing excellent customer service, and contributing to a positive shopping experience for our guests. Your primary objective will be to ensure accurate and efficient...

  • Customer Experience Specialist

    3 weeks ago

    Bellingham, Massachusetts, United States T-Mobile Full time

    At T-Mobile, we're committed to providing an exceptional customer experience. As a Customer Experience Specialist, you'll play a critical role in helping customers navigate our stores and finding the perfect solution for their needs. With a focus on delivering outstanding service, you'll explore individual needs and provide hands-on demonstrations of the...

  • Customer Service Representative

    1 week ago

    Bellingham, Massachusetts, United States Wal-Mart Stores , Inc. Full time

    **Job Overview:**We are seeking a highly skilled Cashier and Front End Services Specialist to join our team at Wal-Mart Stores, Inc. in Bellingham, MA.**Key Responsibilities:**Operate a cash register and process customer transactions efficiently and accuratelyEnsure accurate handling of customer payments and maintain a high level of customer serviceRestock...