Auto Parts Store Associate
2 days ago
Job Summary: We are seeking a skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. In this role, you will be responsible for delivering exceptional customer service and support in a retail environment. This includes supervising customer service levels, processing transactions, handling returns and exchanges, and ensuring that merchandise is invoiced correctly. You will also be responsible for performing opening and closing duties, including securing the building and arming/disarming security alarms. Additionally, you will need to ensure that team members are adhering to the posted work schedule and clocking in/out according to company policy.
Key Responsibilities:
- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
- Ensure telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently and according to procedure.
- Process retail customer returns and exchanges in an efficient and friendly manner.
- Invoice merchandise, including core charges and warranties, before product leaves the store.
- Perform all store opening/closing duties, including day end procedures and securing money/deposits according to company policy.
, Benefits: At O'Reilly Auto Parts, we offer a comprehensive benefits package to our employees, including competitive wages, paid time off, 401(k) with employer contributions starting day one, medical, dental, and vision insurance, and flexible spending account options. We also offer tuition educational assistance programs and opportunities for career growth. O'Reilly Auto Parts is an equal opportunity employer and administers hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
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