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Risk Operations Analyst

2 months ago

Houston, United States Diligente Technologies Full time

Role: Risk Operations Analyst

Employment Type: Contract

City: Draper or Houston

(Hybrid Role)

Contractors must be local to Draper or Houston

Description:

  • Full-Time - Must be available to work 8am-5pm PT Saturday-Wednesday.
  • Subject to change based on business needs. (2 days in office)
  • Starts off as 6-month assignment has the potential to extend (based on business need and performance)
  • Interviews will be via Zoom


JOB DESCRIPTION

As a Risk Operations Analyst on our Risk Onboarding Team, you will be responsible for reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements. This role will include verifying the accuracy and authenticity of customer-provided information, documents, and identification through reliable sources and appropriate verification processes while establishing and maintaining strong customer relationships.


We’d love to chat if you have:


  • 1-3 years of fraud and risk investigation operations experience preferably in ecommerce, payments or financial services
  • Strong data analysis and investigative skills
  • Puts a high value on accuracy and completeness of work including case notes, customer due diligence, and fraud investigations
  • Has the ability to communicate clearly, and effectively with customers while investigating suspicious activity
  • Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines
  • A proven ability to learn and adapt to new processes and follow standard operating procedures
  • Excellent problem solving skills
  • Thrives in a fast pace environment
  • Independent decision maker with the ability to confidently back up actions


Expected Outcomes

  • Conduct KYC due diligence and fraud reviews when assessing new customer accounts for risk exposure
  • Contact customers as needed regarding missing documentation or clarification about verification documents
  • Successfully able to review and analyze newly onboarded customer accounts and relevant documentation in a high paced environment within established SLAs
  • Keen eye to detecting red flags and making good judgment decision with minimal supervision
  • Identify, research and highlight trends relating to risk management