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Customer Support Specialist

2 months ago

Darien, Connecticut, United States CEFALY Technology Full time
About the Role

Cefaly Technology is seeking a highly skilled Customer Support Representative to join our team. As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Enter and track customer orders in our ERP system
  • Educate customers on our product offerings and features
  • Collaborate with Quality and Regulatory teams to maintain high quality standards
  • Host private coaching sessions with customers to provide personalized support
  • Identify opportunities for continuous improvement and contribute to the success of the company
Requirements
  • 2-3 years of customer service experience, preferably in a call center
  • Strong interpersonal and communication skills
  • Positive attitude and ability to multitask
Preferred Qualifications
  • Prior experience with ERP systems, preferably NetSuite
  • Experience in the direct-to-consumer goods industry
About Cefaly Technology

Cefaly Technology is a pioneering company transforming the approach to migraine pain relief. Our mission is to solve the persistent problem of migraine through advanced therapeutic innovations. Our proprietary device, the Cefaly DUAL, is a non-invasive treatment option that has treated over 2 billion migraines worldwide.