Global Payroll Customer Implementation Success Manager

Global Payroll Customer Implementation Success ManagerRemote is solving modern organizations' biggest challenge navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of workWhat This Job Can Offer YouThis role offers the opportunity to be an early and critical part of building Remote's PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team. You'll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thriveultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote's success as the leading HR platform for global businesses. Implementation is a key differentiator for Remote's PEO offering. As a PEO Implementation Specialist, you will guide clients through a seamless transition into Remote's co-employment model. You'll serve as the main point of contact during onboarding, ensuring each client's payroll, benefits, tax, and HR needs are met through customized implementation plans. This role requires a deep understanding of PEO operations, strong project management, and a commitment to exceptional customer experience.What You Bring2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR/PEO environmentDemonstrated project management skills with the ability to manage multiple concurrent client timelinesClear, empathetic communication skills with a focus on proactive client guidanceStrong cross-functional collaboration abilities, particularly with Sales, Product, and OperationBonus1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits roleFamiliarity with co-employment structures, payroll tax obligations, and benefits administrationKey ResponsibilitiesPartner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.Guide clients through Remote's PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities.Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale.PracticalsYou'll report to: Senior Manager, Operations (PEO)Team: Global Payroll ImplementationsLocation: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; USAStart date: As soon as possibleApplication ProcessInterview with recruiterInterview with Director of Global Payroll ExperienceInterview with Staff Product ManagerInterview with Hiring ManagerBar Raiser InterviewPrior employment verification checkRemote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.The annual salary range for this full-time position is $57,200 - $64,350 USDBenefitsOur full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere, flexible paid time off, flexible working hours (we are async), 16 weeks paid parental leave, mental health support services, stock options, learning budget, home office budget & IT equipment, budget for local in-person social events or co-working spaces.How You'll Plan Your Day (And Life)We work async at Remote which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.If that sounds like something you want, apply nowHow To ApplyPlease fill out the form below and upload your CV with a PDF format.We kindly ask you to submit your application and CV in English, as this is the standardized language we use here at Remote.If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check here.