Franchise Success Manager

1 week ago

Mission Viejo, United States Get It - Marketing Full time

Franchise Success Manager (Remote)Are you passionate about helping businesses thrive? Do you have a strong background in short-term rentals (STR), revenue management, marketing, and operations? If so, we're looking for a Franchise Success Manager to support and empower our franchise partners, helping them optimize their performance and achieve their goals.In this role, you'll serve as a trusted advisor, providing strategic guidance and hands-on support in key areas like revenue management, sales, marketing, and operational excellence. You'll also play a vital role in training and developing franchise partners while ensuring a customer-first approach. If you're an excellent communicator, a problem solver, and someone who thrives in a dynamic environment, we'd love to hear from youWhat You'll Do:Act as the main point of contact for franchise partners, offering expert guidance in:Revenue Management: Help optimize pricing strategies to maximize profitability, staying up to date with best practices and industry trends.Marketing & Sales: Assist in the execution of marketing and sales strategies to boost customer acquisition and retention, collaborating with experts to align with the latest trends.Operational Excellence: Ensure franchisees maintain high-quality service and efficiency, offering support in process improvements and best practices.Provide ongoing training and development to franchise partners, helping them strengthen their skills and grow their business.Foster a customer-first approach, handling challenging conversations with professionalism, empathy, and a solutions-oriented mindset.Monitor franchise performance, identifying areas for improvement and implementing strategies for success.Prepare and present performance reports, revenue trends, and market insights to leadership.What We're Looking For:3+ years of experience in franchise operations, property management, or STR-related industries.Strong project management skills, with a track record of successfully planning and executing initiatives within scope, timeline, and budget.Experience with HubSpot and Property Management Systems is a plus.Solid understanding of budgeting, financial reporting, and cost control measures to drive profitability.Outstanding communication and interpersonal skills, with the ability to navigate tough conversations with empathy and professionalism.A problem-solver with a keen eye for operational inefficiencies and a passion for improving workflows.A tech-savvy mindset, comfortable adopting new tools and software to boost efficiency.Ability to manage multiple tasks while meeting deadlines and maintaining high-quality work.Strong leadership capabilities, with a commitment to fostering a collaborative and supportive environment.Compensation & Benefits:Salary: $80,000 - $85,000/yearHealth, Dental, and Vision Insurance401(k) with company matchCareer advancement opportunitiesAll the equipment you need to succeedA team that truly lives its valuesRemote Position | #LI-RemoteWe are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and provide accommodations for individuals with disabilities throughout the hiring process. If you require any accommodations, please let us know.Employment Type: Full-TimeSalary: $ 80,000.00 85,000.00 Per Year

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